Anahi Martinez Guzman
Dallas,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Dental Treatment Coordinator/ Insurance Coordinato
21st Century Dental
08.2020 - 02.2024
- Processed dental insurance claims and payments.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Answered phone calls and messages, scheduled appointments, and handled patient inquiries.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Assisted with dental coding and billing tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist/Business Development Manager
Freeman Hyundai Service
08.2016 - 07.2020
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted in the onboarding of new employees by providing guidance on company policies.
- Handled assignments independently with good judgement and critical thinking skills.
- Responded to inquiries from callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Corresponded with clients through email, telephone, or postal mail.
- Followed up with customers to get their vehicles in for services.
Education
High School Diploma -
J. F. Kimball High School
Dallas, TX05.2016
Skills
- Phone Etiquette
- Excellent multitasking capability
- Data Entry
- Bilingual
- Organized
- Problem-Solving
- Computer Proficiency
- Punctual and Reliable
Timeline
Dental Treatment Coordinator/ Insurance Coordinato
21st Century Dental
08.2020 - 02.2024
Receptionist/Business Development Manager
Freeman Hyundai Service
08.2016 - 07.2020
High School Diploma -
J. F. Kimball High School
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