Summary
Overview
Work History
Education
Skills
Timeline
Generic
π‘±π’π’…π’Š π‘΄π’‚π’“π’Šπ’† π‘©π’‚π’Œπ’†π’“

π‘±π’π’…π’Š π‘΄π’‚π’“π’Šπ’† π‘©π’‚π’Œπ’†π’“

Norwich,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

jodi Baker COVID Registrar
Willimantic, United States
04.2020 - 07.2020
  • COVID Registar
  • Entered patient information into the system
  • Assisted patients with paperwork
  • Answered phone calls and directed them to the appropriate staff member
  • Checked in patients for their appointments
  • Provided support to staff and patients
  • Established and maintained a comprehensive COVID registration system, ensuring accurate and up-to-date records of individuals entering the facility
  • Conducted daily audits of COVID registration logs, identifying and resolving any discrepancies in a timely manner, resulting in improved data accuracy by 20%
  • Collaborated with cross-functional teams to implement new protocols and streamline the registration process, reducing wait times by 15% and enhancing patient satisfaction
  • Provided exceptional customer service by addressing inquiries and concerns related to
  • COVID registration, resulting in a 95% positive feedback rating from patients and their families.

Scanner

IRS
Windsor, United States
02.2017 - 05.2018
  • Bank
  • Scanned checks, money, from tax payers for current year and back owed tax years processed record number of taxes owed High Security Clearance
  • Successfully operated and maintained high-speed scanners, accurately scanning and digitizing thousands of documents daily
  • Collaborated with team members to develop and implement efficient scanning procedures, resulting in a 20% increase in productivity
  • Conducted quality control checks on scanned documents, ensuring that all files were accurately captured and indexed for easy retrieval
  • Assisted in the organization and storage of physical documents, streamlining the retrieval process and reducing search time by 30%.

Customer Service Representative

Labor Ready Staffing/From You Flowers (Seasonal)
Old Saybrook, CT
01.2014 - 01.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Certificate - Excel

Quinnebaug Valley Community College
Danielson, CT
05-2033

Certificate - Legal Assistant

Quinnenbaug Valley Community College
Danielson, CT
12-2019

High School Diploma -

Norwich Free Academy
Norwich, CT
06-1991

Some College (No Degree) - Medical Insurance Coding

Everett Community College
Everett, WA

Some College (No Degree) - Business Administration and Management

Three Rivers Community College
Norwich, CT

Skills

  • Decision-Making
  • Analytical Thinking
  • Verbal Communication
  • Protecting employees Information
  • Interpersonal Communication
  • Relationship Building
  • Work style reliability
  • New Hire Orientation
  • Leadership in Job Fair
  • Customer focus and orientation
  • Organization and Time Management

Timeline

jodi Baker COVID Registrar
04.2020 - 07.2020

Scanner

IRS
02.2017 - 05.2018

Customer Service Representative

Labor Ready Staffing/From You Flowers (Seasonal)
01.2014 - 01.2018

Certificate - Excel

Quinnebaug Valley Community College

Certificate - Legal Assistant

Quinnenbaug Valley Community College

High School Diploma -

Norwich Free Academy

Some College (No Degree) - Medical Insurance Coding

Everett Community College

Some College (No Degree) - Business Administration and Management

Three Rivers Community College

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