Lashelle Lett
Garland,TX
Summary
Operational Project Coordinator with skills in streamlining operations and following scheduled guidelines in order to meet deadlines and deliver customer satisfaction and increase business revenue. Expertise in leading teams, coordinating schedules, rolling out new functions, technology, and technical problem solving in order to generate a well structured product.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Methodist Health System
Richardson, Tx
10.2021 - Current
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Developed, implemented, revised and evaluated policies and procedures.
- Provided care and progress reports to patients.
- Direct day-to-day administrative and operational functions for 25 bed facility, providing guidance and leadership to over 15 employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Virtual Sales Channel Associate
AT&T
Dallas, TX
02.2021 - 10.2021
- Utilized operational systems to process purchases of all products and services
- Interacted with and sold to ~20 customers via video, chat or telephone interactions daily
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Identified issues, analyzed information and provided solutions to problems
Logistics Manager/Services Coordinator
Sephora
Pensacola, Atlanta, Dallas, FL, GA, TX
05.2015 - 02.2020
- Lead a team to maintain visual standards regarding graphics, displays, and seasonal assortments & updates
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reviewed shift reports to understand current numbers and trends.
- Modified and directed project plans to meet organizational needs.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Clinical Exercise Physiologist/Development Specialist
4UMD
, TN, GA
12.2018 - 10.2019
- Provided diagnostic and preventative testing to patients of different health, medical background, and risk factors in order to supplement any [exercise] prescriptions recommended by physicians
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Managed high-volume caseload and organized daily schedules of cardiac and respiratory therapy assistants and patients.
- Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
Education
Bachelor of Science - Exercise Science
University of West Florida
Pensacola, FL12.2017
Skills
- Microsoft Suite
- Salesforce
- Python
- In-Service Programs
- Interdepartmental Functions Coordination
- EMR Systems
Certification
- PMP - Project Management Professional
Timeline
Clinical Coordinator
Methodist Health System
10.2021 - Current
Virtual Sales Channel Associate
AT&T
02.2021 - 10.2021
Clinical Exercise Physiologist/Development Specialist
4UMD
12.2018 - 10.2019
Logistics Manager/Services Coordinator
Sephora
05.2015 - 02.2020
Bachelor of Science - Exercise Science
University of West Florida
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