Hi, I’m
John Begley
Remotely
Kingsport ,TN
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Driven, with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Knowledgeable with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously. Persevering candidate proficient in use of numerous software applications with strong understanding of data analysis. Identifies and capitalizes on opportunities to enhance business operations. Excellent public speaker effectively communicates ideas to diverse audiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Krause & Kingman Law Firm
Intake Agent
04.2022 - Current
Job overview
- Followed up on clients inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved clients complaints with punctual, polite and professional service.
- Handled and promptly resolved clients complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong clients relationships, building recommendations and loyalty.
- Advised clients and assisted clients in determining best advice for their needs.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative clients advice.
- Processed clients quickly and accurately for timely delivery.
- Managed prospective leads for possible client/clients.
- Presented feedback to management on customer service trends and improvement areas.
- Promoted current marketing campaigns and promotions.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Developed and sustained extensive database of contacts, helping future clients with networking.
- Fostered relationships with industry professionals for future connections.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
- Managed and filed contracts, invoices and other documents associated with talent.
- Researched and identified potential opportunities for clients, helping clients advance in industry.
- Collaborated with Krause & Kinsman, to pursue leads and pitch potential representation.
- Maintained relationships with high-profile clients through consistent communication.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Oversaw diverse aspects, confirming efficient operations.
- Assisted clients with developing personal brand and public image.
- Gained clients for Krause & Kinsman and maintained for notoriety
- Instituted effective strategies for recruiting and managing diverse roster.
TopGolf
Customer Service Representative Agent
03.2020 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management, and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Shiftsmart
Partner Acquisition
03.2020 - 08.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
SBA
Teir/2 Customer Service Agent
01.2018 - 09.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Sullivan South High School, Kingsport, TN
Networking from Business Management, Coding & Device Repair
10.2018
University Overview
- Honoree of Sullivan high
- Honor Roll
- Dean's List
- Fafsa Scholarship Recipient
- Professional Development: Bachelor's, business
- 3.6 GPA
- Ranked in Top 25% of class
- Honor's Member
Skills
- Job Eligibility Determination
- Ticket Sales Audits
- Information Documentation
- Contract Rider Development
- Customer Service
- Stress Management
- Recordkeeping Proficiency
- Coach Clients
- Business Correspondence
- Technical Support
- Closing Sales
- Appearance Scheduling
- Interviews and Evaluations
- Problem-Solving Skills
- Policy Cancellation
- Clear Communication
- Solution Development
- Critical Thinking
- Audition Coordination
- Meeting Coordination
- Lease Drafting
- Professional Networking
- Product Sales
- Client Career Guidance
- Cold Calling
- Customer Needs Determination
- Service Support
- Performance Schedule Management
- Schedule Engagements
- Public and Media Relations
- Sales Strategy Development
- Polite Communication Skills
- Labor Relations and Negotiation
- Strong Communication Abilities
- Endorsement Agreements
- Contract Negotiation Expertise
- Customer Complaint Resolution
- Business Oversight
- Ensuring Customer Satisfaction
- Promotional Literature Distribution
- Strategize Career Plans
- Special Events Organization
- Contract Assessment
- Sample Preparation
- Organizational Skills
- Time Management
- Travel Arrangements
- Personnel Recruitment
- Conflict Resolution
- Report Generation
- Order Fulfillment
- Microsoft Office
- Public Speaking
- Career Growth Strategy Development
- Business Development
- Client Interviews
- Call Management
- Financial Document Preparation
- Human Resources Coordination
- Field Auditing
- Document Uploading
- Customer Service and Assistance
- Comparing Products
- Creating Accounts
- Job Eligibility Determination
- Online Chat
- Patient Callbacks
- Client Relationships
- Consultations and Recommendations
- Cancellation Policies
- Customer Implementation Support
- Call Control
- Team Goals
- Troubleshooting and Resolution
- Documenting Problems
- Best Practices Management
- Financial Transactions
- Explaining Policies
- Program Promotion
- Special Requests
- Information Updates
- Strong Telephone Etiquette
- Corrective Action Plans
- Navigational Skills
- Pricing Research
- Continuous Improvement
- Customer Account Management
- Operational Efficiency
- Data Integrity
- Document and Records Management
- Sales and Upselling
- POS Systems and Ordering Platforms
- Customer Understanding
- First-Tier Technical Support
- Process Transactions
- Livechat Messaging
- Job Eligibility Determination
- Providing Feedback
- Calm and Professional Under Pressure
- Billing Adjustments and Refunds
- Understanding Customer Needs
- Investigate Claims
- Correcting Discrepancies
- Online Systems
- Call Volume and Quality Metrics
- Order and Refund Processing
- Daily Logs
- Customer Data Confidentiality
- Attention to Detail
- Electronic Information Systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Intake Agent
Krause & Kingman Law Firm
04.2022 - Current
Customer Service Representative Agent
TopGolf
03.2020 - Current
Partner Acquisition
Shiftsmart
03.2020 - 08.2021
Teir/2 Customer Service Agent
SBA
01.2018 - 09.2020
Sullivan South High School
Networking from Business Management, Coding & Device Repair
Similar Profiles
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Marilyn ZhaoMarilyn Zhao
Head Intern at Lani Cao Law Firm (Immigration Law)Head Intern at Lani Cao Law Firm (Immigration Law)
Gayle WilliamsGayle Williams
Pre-closer/Personnel Assistant- at JILL ELLIOTT ATTORNEY AT LAW (DBA) CAMPBELL & BRONNON LAW FIRMPre-closer/Personnel Assistant- at JILL ELLIOTT ATTORNEY AT LAW (DBA) CAMPBELL & BRONNON LAW FIRM