CODY COOPER
Erie,Michigan
Summary
Dynamic leader with a proven track record at DriveTime Automotive Group, achieving a 65% sales increase through innovative strategies and operational excellence. Expert in sales coaching and operations management, I excel in Microsoft Office and adaptability, driving team success and customer satisfaction. Passionate about fostering growth and achieving outstanding results.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
DriveTime Automotive Group
Toledo, OH
08.2022 - Current
- Achieved a 65% year-over-year increase in sales from 2023 to 2024, driving substantial growth through targeted sales initiatives and optimized operational processes
- Supported the sales team in the sale of vehicles and back-end products, with a focus on subprime financing solutions
- Developed and implemented sales strategies, overseeing and mentoring sales personnel to ensure targets were consistently met or exceeded
- Collaborated with the General Manager to identify operational challenges and implement effective solutions
- Appraised and acquired customer trade-in vehicles, ensuring fair valuations and transparent transactions
- Ensured all dealership-owned vehicles met both mechanical and cosmetic quality standards
- Drafted and processed state-specific loan and registration documents, maintaining full compliance with local laws and regulations
- Underwrote and reviewed loan documents submitted to finance companies, ensuring accuracy and minimizing fraud risks
- Built and maintained strong relationships with local repair vendors, establishing a reliable network of service providers for customer warranty work
- Oversaw inventory management, tracked vehicle stock levels, and coordinated with transportation teams to ensure timely product availability and delivery
- Actively contribute to sales by assisting customers in purchasing vehicles, including providing guidance on financing options, payment terms
Manager
Metro by T-Mobile
Monroe, MI
08.2015 - 08.2022
- Supervised daily operations of a Metro by T-Mobile retail store, managing a team of sales associates to achieve sales and service goals
- Provided leadership, coaching, and training to enhance team performance, ensuring high levels of customer satisfaction and retention
- Maintained visual merchandising standards, ensuring an attractive and engaging store layout to drive customer interest and sales
- Collaborated with regional managers and corporate teams to implement effective marketing strategies, promotions, and store initiatives
- Ensured strict adherence to company policies, procedures, and security protocols, fostering a safe and compliant work environment
- Managed inventory levels, placed product orders, and tracked stock to ensure consistent product availability and minimize stock-outs
Automotive Sales Consultant
Rocket Auto L.L.C
Detroit, MI
01.2021 - 04.2021
- Established and nurtured relationships with potential customers via phone, email, and digital platforms, ensuring a positive customer experience and fostering long-term business
- Assisted customers in navigating financing options, explaining payment terms, and negotiating favorable terms, while ensuring full transparency throughout the process
- Coordinated necessary paperwork for loan approvals, ensuring accuracy and compliance with company and regulatory guidelines
- Effectively communicated the features and benefits of various vehicle models, providing tailored recommendations based on customer needs and preferences
- Promoted the value of backend products, including service contracts, gap coverage, increasing product attachment rates and customer satisfaction
- Consistently met or exceeded sales targets by leveraging in-depth product knowledge, persuasive communication, and proactive follow-ups
- Utilized CRM tools to track leads, customer interactions, and sales progress, optimizing conversion rates and ensuring timely responses
Education
Diploma -
Monroe High School
Monroe05.2014
Skills
- Communication
- Adaptability
- Microsoft Excel
- Microsoft Office
- Highly organized and efficient
- Fast Learner
- Strong Communication Skills
- Management Skills
- Marketing
- Team leadership expertise
- Customer retention
- Operations management
- Sales coaching
Timeline
Assistant General Manager
DriveTime Automotive Group
08.2022 - Current
Automotive Sales Consultant
Rocket Auto L.L.C
01.2021 - 04.2021
Manager
Metro by T-Mobile
08.2015 - 08.2022
Diploma -
Monroe High School
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