Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Oversaw delivery of care for patients on a 30 bed subacute unit and 56 bed skilled nursing unit, providing direct care, delegating nursing assignments, and supervising team comprised of licensed nurses, nursing assistant and ancillary staff.
Managed infection control and critical incidents and made procedural changes and improvements.
Audited charts and reviewed clinical documents to verify accuracy.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Provided exceptional care to patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Verified prompt and accurate completion of MDS activities for billing.
Reviewed missing assessment reports and analyzed issues for leadership team.
Assessed electronic medical record for required documentation to support MDS coding.
Educated family members and caregivers on patient care instructions.
Evaluated patient histories, complaints and current symptoms.
Advocated for and strived to protect health, safety and rights of patient.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Implemented care plans for patient treatment after assessing physician medical regimens.
Led weekly utilization review to go over recent clinical activities.
Set schedules for staff to start and complete MDS assessments and care plan meetings.
LVN Charge Nurse
Intercommunity Healthcare & Rehabilitation Center
Norwalk
06.2013 - 10.2019
Ensured exceptional care for 56 bed skilled nursing unit and 30 bed subacute unit.
Evaluate staffing assignment, including room assignments and supervision of nursing assistants.
Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
Documented medications administered, treatments and patient procedures performed in appropriate records according to privacy requirements.
Monitored nursing care, patient assessment processes and treatment implementations.
Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
Implemented quality patient care techniques to align with safety, health and organizational regulations.
Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
Certified Coding Specialist
East Los Angeles Doctors Hospital
Los Angeles, CA
08.2006 - 04.2008
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Performed billing and coding procedures for emergency room, impatient and outpatient services.
Certified Coding Specialist
Healthcare Cost Solutions
Newport Beach
06.2005 - 04.2007
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Reviewed, analyzed and managed coding of various types of medical records at various facilities as required.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Administrative Assistant
DaVita - West Division Office
Downey
07.2000 - 06.2003
Assistant to 2 Regional Directors and supported general division office staff.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
REGISTERED NURSE SUPERVISOR at Split Rock Rehabilitation and Health Care CenterREGISTERED NURSE SUPERVISOR at Split Rock Rehabilitation and Health Care Center