Summary
Overview
Work History
Education
Skills
Timeline
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Mandi Whaley

Morganton,NC

Summary

Compassionate and highly dependable Personal Care Assistant with extensive experience at Houston House Integrate. Skilled in patient care and meal preparation, I excel in fostering client independence and well-being. Recognized for building strong relationships and effectively managing care plans, I am dedicated to enhancing the quality of life for those I serve.

Overview

9
9
years of professional experience

Work History

Personal Care Assistant

Houston House Intergrate
11.2022 - 07.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Planned activities to encourage movement, stretching, and strength building.
  • Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Home Health Aide

Premier Home Health Care Services
01.2025 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Developed individual care plans for clients based on specific needs.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Researched and recommended community resources to meet clients' needs.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Back Room Stocker

Rural King
04.2023 - 06.2023
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Supported smooth store operations by promptly stocking shelves during peak hours.
  • Improved warehouse space utilization by effectively organizing merchandise storage areas.
  • Prioritized tasks according to urgency, ensuring that time-sensitive shipments were processed first.
  • Operated equipment such as pallet jacks or hand trucks safely, reducing risk of injury or property damage.
  • Maintained ongoing communication with supervisors regarding any challenges or successes encountered during daily tasks.
  • Demonstrated adaptability by covering various responsibilities when needed, such as cashiering or assisting customers on the sales floor.
  • Participated in regular staff meetings to discuss strategies for improving backroom operations and overall store performance.
  • Expedited product retrieval through diligent labeling and categorization of items in the backroom.
  • Trained new employees on proper backroom procedures and best practices to ensure consistency across the team.
  • Reduced stock discrepancies with consistent audits and timely communication with the team.
  • Contributed to a positive work atmosphere by fostering teamwork among fellow stockers and other staff members.
  • Ensured high product quality by inspecting incoming shipments for damages or issues before storing them away.
  • Provided support during promotional events by setting up displays according to planograms and visual merchandising guidelines.
  • Assisted in maintaining a clean and safe work environment, adhering to company safety policies.
  • Enhanced inventory management by accurately tracking and updating stock levels.
  • Addressed customer inquiries about product availability, locating items in the backroom when necessary for their satisfaction.
  • Managed inventory control systems, updating records as needed to maintain accuracy.
  • Collaborated with team members to complete large shipments quickly and efficiently.
  • Streamlined backroom organization for increased efficiency and easier access to products.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Developed and maintained successful working relationships with colleagues.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Adhered to safety regulations and practiced safe work habits.
  • Performed weekly inventory counts to verify stock levels.
  • Followed proper procedures for item receipt, storage and inventory control.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Verified safe and secure storage of merchandise and supplies.
  • Conducted periodic audits to verify inventory accuracy.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves to match planogram images and instructions.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Greeted customers and directed to requested products.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise pallets to move in warehouse.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Greeted store customers and discussed needs.
  • Prepared and checked outbound shipments for accuracy.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Recorded daily activities for inventory control.
  • Managed timely and effective replacement of damaged or missing products.
  • Worked with customers to pack items according to specific desires and requirements.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Sales Associate

Walmart
11.2016 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.

Education

Did Sports Med in High-school

Burns High School
Lawndale Nc
06.2015

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Housekeeping
  • Light housekeeping
  • Dressing assistance
  • First aid and safety
  • Mobility support
  • Care plan management
  • Recording vital signs
  • Client documentation
  • Documentation
  • Behavioral support
  • Patient transportation
  • Home safety assessments
  • Wound care
  • Care plan assessment
  • Interpersonal communication
  • Medication organization
  • Care plan adherence
  • Medication administration
  • Schedule management
  • Patient advocacy
  • State Driver's license
  • Nutrition management
  • Bedside care
  • Dementia support
  • Patient lifting techniques
  • Mobility activities
  • Personal care services
  • Client safety and first aid
  • Toileting assistance
  • Elder care
  • Basic housekeeping
  • Bathing support
  • Personal care aide
  • Documentation and reporting
  • Home health aide (HHA)
  • Dementia care
  • CPR/AED
  • Certified in CPR/AED
  • HIPAA compliance
  • Appointment scheduling
  • Family support and instruction
  • Personal care aide (PCA)
  • Fast leaner
  • Highly dependable

Timeline

Home Health Aide

Premier Home Health Care Services
01.2025 - Current

Back Room Stocker

Rural King
04.2023 - 06.2023

Personal Care Assistant

Houston House Intergrate
11.2022 - 07.2023

Sales Associate

Walmart
11.2016 - 09.2018

Did Sports Med in High-school

Burns High School

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Mandi Whaley