Seth Hardy
Sr. Fraud & Dispute Coordinator
Midlothian,Virginia
Summary
Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity for a financial institution. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
11
11
years of professional experience
Work History
Senior Fraud & Dispute Coordinator
Capital One
Glen Allen, VA
02.2017 - 12.2021
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Investigated cases of credit card fraud and dispute claims, which involved upwards of $10,000 per case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Gathered evidence for review, which included recorded and written statements as well as financial documentation.
- Prepared written opinions or decisions regarding cases.
- Informed parties of relevant laws, regulations and constraints for cases.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Bulk Specialist
The Fresh Market
Chesterfield, Virginia
06.2015 - 02.2017
- Duties include but not limited to ordering products for multiple departments, accurately completing inventories for the entire store, conducting team huddles to educate employees of store policies and procedures, attending conference calls, taking special orders for customers by communicating with vendors regarding new items, and giving customers a one of a kind shopping experience
- Working effectively as a team to improve efficiencies, develop and execute action plans to meet and maintain established metrics
- Analyzing financial reports including: department budget and spend to reduce loss and regulate inventory levels to monitor, identify and deter theft and waste.
Seafood Department Manager
Kroger Mid-Atlantic
Chesterfield, Virginia
12.2011 - 06.2015
- Duties include but not limited to: ordering fresh products for a display case, rotating product for ultimate freshness, taking accurate inventory of products in my department, training new hires, special vendor ordering for seasonal fresh seafood, offering recipes for the products I sold, preparing fresh seafood meals for customers, notifying customers of any special offers that are available, printing all sale signs for entire department, making sure every customer was a repeat customer
- Scrutinizing company financial data and reporting effectively reduce and control spend and loss by monitoring inventory levels and identifying common denominators in theft and waste
Server
Capital Ale House
Midlothian, Virginia
03.2011 - 12.2011
- Duties include but not limited to giving customers a unique and personalized dining experience which demands return patrons, effectively communicating with staff to deliver every customer with outstanding service, accurately organizing the company’s money separately from your own income, quickly arrange seating to accommodate large banquets.
- 804.897.5815
Education
High School Diploma -
Amelia County High School
Amelia Court House, VA 08.2002 - 06.2006
Skills
Proficient typing skillsundefined
Accomplishments
Learned multiple clerical, back office roles and processes through departmental lends which transpired into me becoming a subject matter expert in the dispute process.
Promoted to Senior Coordinator in 2020 and assisted phone agents with Fraud and Dispute related case resolution.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Fraud & Dispute Coordinator
Capital One
02.2017 - 12.2021
Bulk Specialist
The Fresh Market
06.2015 - 02.2017
Seafood Department Manager
Kroger Mid-Atlantic
12.2011 - 06.2015
Server
Capital Ale House
03.2011 - 12.2011
High School Diploma -
Amelia County High School
08.2002 - 06.2006
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