Marcus Derricks Sr.
Lancaster,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Instructional Technical Support Specialist
Lancaster ISD
07.2023 - Current
- Work with-in Lancaster ISD to ensure that teachers and administrators have the support, equipment, and materials needed to implement technology-based instruction.
- Provide technical assistance to users of computers, instructional equipment, and software.
- Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
- Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware peripherals, and equipment as needed.
Public Education Information Systems
Lancaster ISD
11.2021 - 06.2023
- Process new student records, including requesting transcripts records from other schools, setting up cumulative folders, and entering students' data inappropriate databases.
- Assist parents, students, and faculty with district questions regarding student attendance and enrollment as well as troubleshooting access to Teams for grades and student information.
- Act as Campus Records Liaison Officer by being responsible for developing records, storing records, disposing of obsolete records, and any other records management functions necessary for compliance.
Special Education Paraprofessional
Lancaster ISD
02.2018 - 11.2021
- Delivered personalized educational, behavioral, and emotional support according to that student's Behavioral Intervention Plans (BIPs) as written in their IEP.
- Provided one-on-one tutoring if such tutoring is scheduled at any given time when that student would not otherwise receive instruction from their teacher.
- Consulted and collaborated with Special Education and Regular Education Teacher's as well as related service staff.
Education
Bachelors of Applied Arts And Sciences - Psychology
University of North Texas At Dallas
Dallas05-2025
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Hardware upgrades
- Hardware configuration
- Analytics Skills
Timeline
Instructional Technical Support Specialist
Lancaster ISD
07.2023 - Current
Public Education Information Systems
Lancaster ISD
11.2021 - 06.2023
Special Education Paraprofessional
Lancaster ISD
02.2018 - 11.2021
Bachelors of Applied Arts And Sciences - Psychology
University of North Texas At Dallas
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