DeFi
PRINCE KWAKU AGRA CH.EE
Chartered Economist
Accra
Summary
A strong believer in leveraging emerging technology to augment human experiences whiles redesigning the fundamental customer-centric engagements. I envisage a novel operating model where technology essentially enhances efficiency, is censorship-proof and spurs mass adoption of ground-breaking products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
4
4
Certifications
Work History
Business Optimization Mgr. & Scrum Master
Fidelity Bank Ghana Ltd, Accra
Accra
04.2018 - Current
- Serve as the Scrum Master for key transformational bank-wide projects on culture, digital experiences, process automation and cost optimization
- Provide industry and best practice insight on all newly designed e-products to align efficiency KPIs and Customer Effort within the set thresholds
- Responsible for the design and implementation of an Automated Reconciliation engine for cards, RGTS (Ghipss), Momo, Remittance and all other electronic transactions
- Leading special projects to enhance the customer experience during the onboarding phase across all the Bank’s channels
- Design a risk tracker for the electronic space and design appropriate frameworks to curtail its impact on the Bank and Customers
- Report on key support departments’ KPIs to EXCO
- Oversight over the users’ efforts to the directorate of Banking Operations and Optimization
- Electronic Banking, Production & System Optimization, Fraud Analysis
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
Electronic Banking & Card Center Supervisor
Fidelity Bank Ghana Ltd, Accra
Accra
04.2015 - 04.2018
- Led the design and implementation of digital customer onboarding across alternate channels
- In charge of the Card Center unit with oversight on card productions & fulfillment, customer request executions and new workflow designs
- Card fraud investigations and rules management application for the cards whiles providing inputs for the dispute processes
- Led key card migration projects among third party processors for enhanced performance and customizations of products
- Carry out the necessary scheme and regulatory mandates within the card and Momo sphere
- Settlement & Reconciliation
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Organized system operating procedures to strengthen controls.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Discovered root causes of problems and identified appropriate solutions.
- Diagnosed, troubleshot and resolved network and system problems.
- Researched and adopted new technologies to add value to existing offerings.
Card Settlement, Reconciliation & Settlement Sup.
Fidelity Bank Ghana Ltd
Accra
10.2011 - 08.2015
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Trained and supervised new employees on best practices and accurate financial reporting on electronic products (Card, Momo etc).
- Managed all Card disputes from the payment schemes (VISA, MasterCard, GHipss, Union Pay)
- Leading special projects to enhance the customer experience during the onboarding phase.
- Championed the reconciliation process development and review for our Mobile Money Services Top Up Service, and Bill Payment Services.
- Trained branch staff and the contact centre staff on electron banking products i.e, cards, Internet Banking.
Domestic Operations and Payment Officer
Fidelity Bank Ghana Ltd
Accra
10.2010 - 08.2011
- Led the finance back office team to process all internal payments
- Processed all bill payments owed to the Bank's vendors for service delivered
- Served on a special team assigned with the task of fees leakages prevention and control
- Redesigned the entire centralized payment system to improve turnaround by over 80% with reducing human resources
- Developed new VAT and call-over reports that ultimately reduced TAT for transaction processing.
- Reconciled documentation against budget requirements and ledgers.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
Education
Master of Science - Development Finance
University of Ghana Business School
Accra, Ghana 05.2022 - Current
Certified Digital Finance Professional (CDFP) - Digital Finance And Financial Inclusion
Digital Frontier Institute
USA 05.2016 - Current
Chartered Certified Economist (Energy Option) - Economics
American Academy of Financial Mgt
USA 05.2021 - 05.2022
Bachelor of Science - Banking and Finance
Central University
Accra, Ghana 10.2008 - 12.2011
Certified Cards And Payment Professional (CCPP I) - Card Business, Operations And Technology
Retail Academy
USA 05.2006 - 05.2010
Skills
VISA / MasterCard Dispute designundefined
Accomplishments
- Part of the team to design and implement tier KYC for financially excluded population.
- Led the design and implementation of multiple award winning customer-self on-boarding workflow.
- Remote ISO level 4 continuous customer due diligence and KYC implementation
Certification
Digital MSME Finance
Interests
Yield aggregators
Blockchain technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Development Finance
University of Ghana Business School
05.2022 - Current
Digital MSME Finance
08-2021
Blockchain
07-2021
Understanding Tech in Business
06-2021
Chartered Certified Economist (Energy Option) - Economics
American Academy of Financial Mgt
05.2021 - 05.2022
Leading Digital Money Markets
04-2021
Business Optimization Mgr. & Scrum Master
Fidelity Bank Ghana Ltd, Accra
04.2018 - Current
Certified Digital Finance Professional (CDFP) - Digital Finance And Financial Inclusion
Digital Frontier Institute
05.2016 - Current
Electronic Banking & Card Center Supervisor
Fidelity Bank Ghana Ltd, Accra
04.2015 - 04.2018
Card Settlement, Reconciliation & Settlement Sup.
Fidelity Bank Ghana Ltd
10.2011 - 08.2015
Domestic Operations and Payment Officer
Fidelity Bank Ghana Ltd
10.2010 - 08.2011
Bachelor of Science - Banking and Finance
Central University
10.2008 - 12.2011
Certified Cards And Payment Professional (CCPP I) - Card Business, Operations And Technology
Retail Academy
05.2006 - 05.2010
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