Nayely Cordova

· Boosted customer satisfaction by offering quick, friendly, and helpful service at the postal center.
· Maintained in-depth knowledge of postal services and products, ensuring customers received accurate information and assistance for their shipping and mailing needs.
· Collaborated with team members to meet operational goals, and provide excellent service, by assisting in cross-departmental functions when needed.
· Managed customer transactions, processed payments, and ensured accurate record-keeping in line with company policies and procedures.
· Demonstrated attention to detail when handling sensitive items (eg., insured mail, certified mail), ensuring all were processed in compliance with postal regulations.
·Delivered weekly briefings to both DoD and military personnel, providing updates on postal policies, available services and resources to ensure clear communication and efficient operations.

· Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.