Summary
Overview
Work History
Skills
Timeline
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Ja'Moni Jackson

FL

Summary

Developed key transferable skills within fast-paced retail banking environment, including customer service excellence and financial transaction accuracy. Demonstrates strong analytical abilities and adeptness in problem-solving, with focus on enhancing client satisfaction and operational efficiency. Seeking to transition into new field where these skills can be leveraged to drive success and innovation.

Overview

5
5
years of professional experience

Work History

RETAIL BANKING ASSOCIATE

TELEPERFORMANCE
01.2024 - Current
  • Consistently exceeded personal sales targets by fostering strong rapport with customers and effectively addressing their needs.
  • Collaborated with team members to achieve branch sales targets and improve overall performance.
  • Resolved complex customer issues promptly, sustaining trust and preserving long-term relationships with clients.
  • Enhanced customer satisfaction by providing efficient and personalized banking solutions.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.

TEAM MEMBER

SHAKE SHACK
08.2023 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

ASSISTANT MANAGER

FAMILY DOLLAR
10.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

CASHIER

UNLIMITED SMOKE SHOP
02.2022 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

SALES REPRESENTATIVE

EMPIRE FT
02.2020 - 03.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Exceeded sales targets through effective planning and goal setting.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Skills

  • Customer assistance
  • Collaboration and teamwork
  • Work ethic and integrity
  • Interpersonal communication skills
  • Data entry efficiency
  • Patience and empathy
  • Clear communication
  • Customer relations

Timeline

RETAIL BANKING ASSOCIATE

TELEPERFORMANCE
01.2024 - Current

TEAM MEMBER

SHAKE SHACK
08.2023 - 01.2024

ASSISTANT MANAGER

FAMILY DOLLAR
10.2022 - 05.2023

CASHIER

UNLIMITED SMOKE SHOP
02.2022 - 04.2022

SALES REPRESENTATIVE

EMPIRE FT
02.2020 - 03.2020

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Ja'Moni Jackson