Jessica Karges

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel.
• Created strong client relationships based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information.
• Demonstrated and educated clients on available deposit, loan products, services, and recommending solutions based on each customer's unique goals and needs.
• Builds and fosters relationships with clients through proactive outreach and follow up.
• Open the bank by checking for security breaches, shutting off alarm, opening vault, and setting up workspace and money drawer.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Schedule customer appointments for more complex banking needs.
• Assist customers who've experienced fraudulent activity.
• Train new employees on banking processes and procedures.
• Verify personal information on completed bank forms and update accounts.
• Close the bank by balancing money drawer, coin machine, cash advances from other institutions, vault, secure premises, and set alarm.

• Handle preflight administration work, such as flight scheduling and passenger ground transportation management.
• Determine the safest and shortest routes for each flight and liaise with pilots to ensure that they understand which routes to fly on.
• Decipher weather conditions such as hails, storms, and winds and map out alternative routes.
• Keep in constant contact with pilots to ensure aircraft's adherence to charted out flight routes.
• Utilized multiple medias to track and update information.
• Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
• Maintain and update aircraft schedule and ensure that aircraft meet both airport and airspace regulations.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
• Routinely moved and stocked food products weighing up to [50] pounds.
• Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
• Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
• Tracked personnel and supplies within the company.
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Implemented tactics, procedures, and techniques for defense systems.
• Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
• Upheld Army dress and appearance regulations for professional appearance.
• Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Prepared and submitted personnel, ordnance and operational reports.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.

I attended the United States Army Basic Combat Training to develop and enhance skills in order to transition from a civilian to a Soldier. The Army Basic Training prepared me initially physical and mentally for what I would endure throughout my military career.

• Learned and adapted quickly to new technology and software applications.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Provided professional services and support in a dynamic work environment.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Self-motivated, with a strong sense of personal responsibility.