Zaheer Ullah Amiri
Kent,Washington
Summary
Dedicated and detail-oriented security professional with a strong background in providing exceptional customer service and maintaining safe environments. Over 2 years of experience in security operations and customer interaction, skilled in access control, patrolling, and detailed report writing. Recognized for professionalism, vigilance, and the ability to de-escalate conflicts effectively. Adept at working independently, using technology to enhance security processes, and adapting to diverse environments. Committed to upholding the highest standards of integrity, reliability, and accountability to ensure client safety and peace of mind.
Overview
6
6
years of professional experience
Work History
Security Guard
Qatar National Library
10.2022 - 10.2024
- Conducted patrols indoors and outdoors, ensuring the safety of staff, visitors, and assets
- Monitored access points, verifying credentials, and managing entry to the premises
- Wrote detailed incident and activity reports for management review
- Effectively resolved conflicts and de-escalated potentially harmful situations
- Collaborated with law enforcement and emergency response teams as needed
Receptionist
EMERGING SCHOLAR
04.2019 - 03.2022
- Welcomed and checked in guests, ensuring a positive first impression and smooth arrival process
- Managed guest inquiries and complaints, providing prompt resolutions to maintain a high standard of service
- Scheduled appointments and maintained accurate records using property management systems
- Communicated effectively with housekeeping and maintenance teams to address guest needs promptly
- Received 'Employee of the Month' recognition for outstanding service and attention to detail
Customer Service Coordinator
Active Energy Company
01.2019 - 04.2020
- Delivered high-quality customer service by assisting customers and resolving inquiries
- Communicated effectively across diverse social and cultural backgrounds
- Managed customer complaints and escalated issues appropriately to ensure satisfaction
- Demonstrated strong attention to detail when handling documentation and reporting
Education
BACHELOR OF COMPUTER SCIENCE - Cyber Security
American University of Afghanistan
11.2024
HIGH SCHOOL DIPLOMA -
Tamim Ansar Private High School
Kabul, Afghanistan12.2019
Skills
- Security Operations
- Customer Service
- Communication
- Technology Skills
- Problem-Solving
- Organizational Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Complex Problem-solving
- Crowd control
Personal Information
- Date of Birth: 04/11/99
- Gender: Male
- Nationality: Afghan
Languages
Persian
Urdu
Arabic
Timeline
Security Guard
Qatar National Library
10.2022 - 10.2024
Receptionist
EMERGING SCHOLAR
04.2019 - 03.2022
Customer Service Coordinator
Active Energy Company
01.2019 - 04.2020
HIGH SCHOOL DIPLOMA -
Tamim Ansar Private High School
BACHELOR OF COMPUTER SCIENCE - Cyber Security
American University of Afghanistan
Similar Profiles
Rola AboumoghesabRola Aboumoghesab
Library Assistant at Qatar National LibraryLibrary Assistant at Qatar National Library
Omar EissaOmar Eissa
Professional Athlete at Qatar Sports Club, Qatar National TeamProfessional Athlete at Qatar Sports Club, Qatar National Team
ZAHID SATTAR QADIR WARAICHZAHID SATTAR QADIR WARAICH
Merchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATARMerchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATAR