Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Internship
Timeline
Generic

Kianna Bryan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Quick-learner with several years of experience in customer service, procurement, and records management.

Overview

8
8
years of professional experience

Work History

Office Assistant II

City of Dallas
03.2023 - Current
  • Assist with procurement procedures such as processing invoices, creating PRAFs, and coordinating payment with supervisor
  • Compiled and analyzed data to produce reports for the Workday hire process, onboarding, boot purchases, and floodway permits.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Created and maintained personnel files and records according to division policy.
  • Created trainings and manuals for new admin members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Records Clerk/Administrative Assistant

Cockrell Hill Police Department
05.2022 - 03.2023
  • Assemble relevant data from reports
  • Manage paper and electronic police reports
  • Organize gatherings, facilitate community outreach initiatives, and maintain all pertinent records
  • Carry out administrative duties as assigned.
  • Transferred inactive records to storage to free up space and preserve history.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Provided training to new records clerks to improve knowledge and skills.
  • Created and maintained electronic filing system for quick and easy retrieval of records.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
  • Contributed to the development of a comprehensive records retention schedule, allowing for more efficient storage and disposal practices.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Archived and disposed of documents according to established policies.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided exceptional customer service, addressing applicant inquiries and resolving issues promptly and professionally.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.

Team Member

Chili's
03.2021 - 09.2021
  • Delivered orders curbside or in house in a timely fashion.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier

Dollar Tree
05.2018 - 08.2019
  • Assist with store stocking, floor-sets, and opening/closing procedures.
  • Performed store recovery in down time.
  • Provided superior quality customer service to all customers at all times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Crew Member

Sonic Drive-In
09.2016 - 03.2017


  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Assisted other team members to achieve goals.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.
  • Trained new crew members on company policies, procedures, and best practices for optimal performance.
  • Completed milkshakes and ice cream desserts for customers.

Education

Master of Arts - Psychology

Huston-Tillotson University
Austin, TX
05.2021

Skills

  • Leadership Experience
  • Strong Interpersonal Skills
  • Lifelong Learner
  • Strong Work Ethic
  • Analytical Thinker
  • Project Management
  • Strong Problem Solver
  • Relationship Building
  • Inventory Management
  • Report Development

Accomplishments

  • Dean's List
  • Top Ranking Student
  • Summa Cum Laude

Leadership Experience

  • Student Government Association President, 11/2020, 05/2021
  • Junior Class President, 04/2019, 05/2020

Internship

Aspire to Age, Austin, TX, Intern, 08/2020, 12/2020, Assist in the Social Isolation and Loneliness study, Research topic and similar Studies, Surveyed participants, queried focus groups, and conducted interviews, Compiled data, Marketed study to new participants and cultural centers, Presented data to cultural groups

Timeline

Office Assistant II

City of Dallas
03.2023 - Current

Records Clerk/Administrative Assistant

Cockrell Hill Police Department
05.2022 - 03.2023

Team Member

Chili's
03.2021 - 09.2021

Cashier

Dollar Tree
05.2018 - 08.2019

Crew Member

Sonic Drive-In
09.2016 - 03.2017

Master of Arts - Psychology

Huston-Tillotson University

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Kianna Bryan