Rebecca Sanchez
Honolulu,HI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Diamond Head Dental Care. Excelled in time management and organization, significantly enhancing office efficiency. Skilled in data entry and adept at fostering positive customer relationships through exceptional communication and service. Demonstrated ability to streamline processes, achieving a notable increase in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist
Diamond Head Dental Care
08.2023 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
Restaurant Hostess
Red Robin
12.2017 - 05.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
Server
Chuy's
07.2021 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Tommy Hilfiger
10.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
James Bowie High School
Arlington, TX07.2019
Skills
- Time management
- Telephone skills
- Data entry
- Organization skills
- Appointment scheduling
- Multi-line telephone operation
Timeline
Receptionist
Diamond Head Dental Care
08.2023 - 11.2024
Server
Chuy's
07.2021 - 12.2022
Sales Associate
Tommy Hilfiger
10.2019 - 12.2020
Restaurant Hostess
Red Robin
12.2017 - 05.2019
High School Diploma -
James Bowie High School
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