JACKI TURNER
Loveland,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
CareFirst Urgent Cares
04.2023 - 11.2023
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Medical Assistant Intern
University Of Cincinnati
01.2012 - 05.2013
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Promoted preventative health measures through patient education on topics like nutrition, exercise, and medication adherence.
- Collaborated with interdisciplinary teams to develop individualized care plans based on specific patient needs.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Demonstrated commitment to ongoing professional development by attending continuing education courses relevant to the field of Medical Assisting.
- Assisted in coordinating referrals to specialists or other healthcare providers when needed, facilitating seamless continuity of care for patients.
- Reduced wait times for laboratory results by efficiently processing specimens according to established protocols.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Provided empathetic support to patients experiencing anxiety or discomfort during medical procedures, ensuring a positive experience within the clinical setting.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Adhered to strict document deadlines for charting and other paperwork.
- Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Performed medical chart reviews to confirm accuracy and completeness.
- Communicated with patients and families to answer questions and provide reassurance.
- Scheduled appointments and tests to coordinate patient care.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Provided patient education to improve understanding and self-care.
- Transcribed physician orders and instructions to minimize risk of miscommunication.
- Participated in rounds and team meetings to observe medical decision-making and learn.
- Assisted with medical research projects to apply and expand knowledge.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
Certified Dental Assistant
Cincinnati Children's Hospital Burnet Campus
05.1996 - 08.2001
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Enhanced office efficiency by maintaining accurate records, scheduling appointments, and managing inventory.
- Assisted dentists with complex procedures, ensuring patient safety and satisfaction.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
- Streamlined office processes by implementing new software systems for appointment scheduling and recordkeeping.
- Expedited insurance claim processing by accurately completing required documentation in a timely manner.
- Contributed to practice growth through exceptional patient care, leading to increased referrals from satisfied clients.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Implemented preventive measures such as fluoride treatments and sealants to protect patients'' teeth from decay or damage.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Aided in the creation of custom dental appliances such as mouthguards or retainers by taking precise impressions of patients'' teeth.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
Associate of Applied Science - Medical Assisting
University of Cincinnati
Cincinnati, OH05.2013
Dentistry
Scarlet Oaks Career Development
Cincinnati, OH05.1997
Skills
- HIPAA Compliance
- Medical Terminology
- Electronic Health Records
- Patient Documentation
- Vital Sign Monitoring
- Patient Scheduling
- Medical Billing
- Inventory Management
- Medical Records Management
- Phlebotomy
- Patient-Focused Care
- Data Entry
- Patient Flow Management
- Medical Office Administration
- Indirect Patient Care
- Procedure Assistance
- Lab Equipment Operation
- Family Education
- Monitoring Patient Progress
- Valid Ohio State Driver's License
- Medical Office Management
- First Aid
- Professional Bedside Manner
- Reliable Transportation
- Adaptable
- Compassionate Caregiver
- Medical Transcription
- Chemical Solution Preparation
- Wound Care Specialist
- Trustworthy Companion
- Prioritizing Stat Orders
- Sterilization Techniques
- Diagnostic Procedures
- Knowledge of EKG Rhythm Interpretation
- Immunization Administration
- Patient Management
- Patient Care Coordination
- Maintaining Confidentiality
- Appointment Setting
- Chronic Disease Management
- Patient Bathing
- Therapeutic Procedures
- Insurance Claims
- Inventory and Supply Management
- Needs Assessments
- Specimens Collection and Processing
- Payment Collection
- Patient Assessments
- Medical Billing and Coding
- Insurance Verification
- Reliable Team Player
- Medical Procedures
- Sterile Technique
- Dementia and Alzheimer's Knowledge
- Direct Patient Care
- Complex Problem-Solving
- Patient Oral Care
- Lab Equipment Calibration
- EMR / EHR
- Medical Equipment Operation
- Electronic Medical Records
- Compassionate
- Patient Relations
- Customer Service
- Simple Dressings
- Emergency Procedures Understanding
- Clinical Documentation
- Emergency Room Procedures
- Medical Terminology Knowledge
- Antigen Testing
- Equipment Sterilization
- Customer Relationship Management (CRM)
- Companionship and Emotional Support
- Vital Signs Monitoring
- Orthopedic Splints
- Respiratory Therapy Functions
- CPR
- Patient Registration
- Office Support
- Supply Management
- Standards Compliance
- Wound Care
Accomplishments
Valadictorian Class of 1997
Member of National Honor Society (High School and University of Cincinnati)
GPA 4.0
Affiliations
- Community Service Volunteer
- Member of the Woman's Auxillary Legion in Williamsburg, Ohio
Certification
Associates Degree of Applied Science (Medical Assisting)
Certified Dental Assistant
Radiology License
References
References available upon request.
Timeline
Certified Medical Assistant
CareFirst Urgent Cares
04.2023 - 11.2023
Medical Assistant Intern
University Of Cincinnati
01.2012 - 05.2013
Certified Dental Assistant
Cincinnati Children's Hospital Burnet Campus
05.1996 - 08.2001
Associate of Applied Science - Medical Assisting
University of Cincinnati
Dentistry
Scarlet Oaks Career Development