Melissa Ramirez
Tyler,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Optometric Technician
National Vision Inc
Tyler, TX
11.2020 - 08.2021
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Customer Service Representative
PLS Check Cashers
Phoenix, AZ
09.2018 - 11.2020
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
Sales Representative
Metro Pcs Inc
Phoenix, AZ
06.2015 - 08.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Customer Service Representative
Total Transit Inc.
Phoenix, AZ
03.2013 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2013
Skills
- Building Customer Trust and Loyalty
- Call Documentation
- Call Center Operations
- Bilingual
- Adaptability
- communications
- Customer Service and Assistance
- Critical Thinking
- Preliminary Exams
- Medical History Collection
- Active Listening
- Patient Examination
Timeline
Optometric Technician
National Vision Inc
11.2020 - 08.2021
Customer Service Representative
PLS Check Cashers
09.2018 - 11.2020
Sales Representative
Metro Pcs Inc
06.2015 - 08.2018
Customer Service Representative
Total Transit Inc.
03.2013 - 01.2015
High School Diploma -
Trevor Browne High School
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