Advanced Operations Manager offering over 12 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Responsible for leading and directing all dish room, liquor/beverage process employees.
Ensures quality production standards are maintained for all accounts
Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
Help oversee daily operations, while controlling, managing inventory, and logistical expenses.
Review and prepare workflows, space requirements/utilization, equipment layout, and action plans while ensuring productivity, quality and service standards/goals are met daily
Maintain a safe and healthy workplace by establishing, following, and enforcing standards and procedures and complying with legal regulations
Provide employees timely and thorough performance feedback and resources for improvement
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Weber Logistics
Moreno Valley, United States
06.2019 - Current
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
Reduced average contract expenses by 50% through aggressive negotiations with vendors
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Improved distribution efficiency with design, development and testing of embedded software applications
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
Managed and allocated staff and material resources to meet production goals.
Built loyal account base and long-term business relationships with all accounts.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Senior Operations Manager
TAYLORED SERVICE LLC
, CA
01.2015 - 03.2019
Improving the operational systems, processes and policies in support of the organization mission, specifically, support management reporting, information flow and management, business processes and organizational planning
Playing a significant role in the long-term planning, including initiatives geared towards operational excellence
Developing individual program budgets
Managing and increasing the effectiveness and efficiency of support services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
Drive initiatives in the management team and organizationally that contribute to long term excellence
Reviewed daily financial reports and reconciled accounts to keep information current and accurate
Established operational objectives and work plans and delegated assignments to subordinate managers
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Directed initiatives to improve work environment, company culture or overall business strategy.
Spearheaded department training to enhance employee performance and boost employee productivity.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Operations Manager
GLC
Redlands, CA
03.2012 - 03.2014
Excellent leadership, administration skills and abilities
Supervise and coordinate activities of operations
Inspires employees to perform well
Demonstrate a high degree of empathy and consideration for employees but balance these qualities with discipline and communication skills to meet company deadlines
Creating KPI for every department
Knowledge of safety and legal documentation processes for handling related warehouse activities (MSDS, Equipment checklist BOL)
Comfortable repeatedly lifting 75 pounds unassisted and maneuvering product 150 + pounds unassisted or via team lift
Work with WMS program (Cargo Wise) AS400 Radio Beacon
Create expectations to all supervisors and hold them accountable
Manage labor resources to support all facets of warehouse operation including receiving, put away, picking, loading, shipping and other functions as needed
P & L report
Daily reporting to owner of company
Maintain good maintenance records on all equipment including our trucks and bobtails
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Implemented business strategies, increasing revenue and effectively targeting new markets.
Prepared documents for internal and external audits.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.