OPEYEMI ADISA

Assist clients in selecting property (home, auto, renters, commercial) and casualty (liability, worker compensation) insurance

Explain policy options, coverage limits, and exclusions.

Generate quotes and process applications.

Assess client needs and recommend appropriate coverage.

Educate clients about risks and how to mitigate them.

Stay updated on industry trends and regulatory changes.

Address policyholder inquiries and policy changes.

Clarified claim procedures for better client understanding.

Liaise with insurance carriers on behalf of clients.

• Answer incoming communications from customers
• Assisting clients in selecting the most suitable insurance policies, explaining coverage details, terms, and conditions, and ensuring that clients understand the policy limitations and exclusions.
• Managing policy renewals, modifications, and cancellations, ensuring that clients have continuous coverage and addressing any policy-related inquiries or concerns.
• Assisting clients in the claims process by gathering necessary information, documenting losses, and submitting claims to insurance providers, while providing support and guidance to clients throughout the claims settlement process.

• Assist project managers by organizing project documentation, schedules, and resources.
• Leverage project management tools effectively.
• Coordinate and communicate with team members and clients to maintain project alignment.
• Strong organizational and multitasking abilities, with a sharp attention to detail.
• Proficient in both written and verbal communication.
• Capable of working independently and managing time effectively in a remote setting.
• Track project timelines, deadlines, and deliverables to ensure everything stays on schedule.
• Help prepare and maintain project budgets and financial reports.
• Identify and mitigate potential risks or issues that could affect project timelines or quality.
• Offer administrative support, including scheduling meetings, preparing agendas, and recording minutes.

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• Managed and maintained inventory and supplies worth over $6 million, ensuring seamless operations and availability of essential resources.
• Enrolled customers in health insurance plans, providing comprehensive assistance and guidance throughout the process.
• Successfully worked from home, demonstrating adaptability and efficiency in a remote work environment.
• Processed insurance applications accurately and efficiently, ensuring timely coverage for customers.
• Handled and resolved 100 to 200 customer calls daily, providing exceptional customer service and addressing inquiries and concerns effectively.
• Scheduled appointments for customers, optimizing time management and ensuring smooth workflow.
• Proactively addressed and resolved customer complaints, ensuring high levels of customer satisfaction and retention.
• Maintained clear and concise documentation of customer interactions and activities, facilitating efficient follow-up and coordination with other team members.

• Effectively handled inbound and outbound service telephone interactions, addressing a wide range of customer inquiries and providing exceptional customer service
• Assisted customers with placing orders, creating accounts, and processing payments, ensuring a seamless and efficient purchasing experience
• Resolved billing issues promptly and accurately, minimizing customer dissatisfaction and maintaining positive relationships
• Responded to eService inquiries and performed password resets, ensuring customers had access to their accounts and resolving any technical issues
• Maintained a consistently polite, professional, and efficient demeanor, as reflected in high customer feedback scores
• Avoided industry-specific jargon and used clear and concise language to ensure customer understanding
• Consistently followed company guidelines and procedures, ensuring compliance and adherence to quality standards
• Diligently proofread all customer communications and documentation, ensuring accuracy and professionalism
• Managed and maintained inventory and supplies worth over $6 million, ensuring seamless operations and availability of essential resources
• Enrolled customers in health insurance plans, providing comprehensive assistance and guidance throughout the process
• Successfully worked from home, demonstrating adaptability and efficiency in a remote work environment
• Processed insurance applications accurately and efficiently, ensuring timely coverage for customers
• Handled and resolved 100 to 200 customer calls daily, providing exceptional customer service and addressing inquiries and concerns effectively
• Scheduled appointments for customers, optimizing time management and ensuring smooth workflow
• Proactively addressed and resolved customer complaints, ensuring high levels of customer satisfaction and retention
• Maintained clear and concise documentation of customer interactions and activities, facilitating efficient follow-up and coordination with other team members.