Georgia Toomer
Baton Rouge,LA
Summary
Dedicated, organized, and self-directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for a resolution. Customer service focused with strong written and verbal communication skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Fairfield Inn
12.2021 - Current
- Managed account balances for day shift.
- Helps supervise housekeepers and breakfast attendants, including making all schedules for hotels staff
- Hiring and training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees, and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Responded to inbound calls and addressed sales-related inquiries.
Service Manager
Red Lobster
02.2018 - 05.2020
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Red Lobster while always portraying a favorable image of the company
- Provides Guest feedback and metrics to ensure satisfaction of food quality, service, and cleanliness
- Ensures the staff is following Health Department guidelines, procedures, food/sanitary procedures, temperature controls, and supports the highest cleanliness standards
- Conducts inventory and quality line checks at scheduled intervals to ensure presentation standards are fulfilled
- Always maintains a highly organized kitchen and checks quality standards to ensure freshness
- Responsibilities include interviewing, hiring, and training associates, planning, scheduling, assigning, and directing work as needed
- Coaches and mentors Associates to ensure all standards, practices and job expectations are fulfilled according to his/her respective position
Supply Chain Operation Specialist
Frito Lay
02.1995 - 01.2018
- A supply chain specialist manages the transportation and storage of goods between the manufacturer and the consumer
- Primary duties are to manage product development, monitor inventory, supervise transportation and storage
- Other day-to-day supply chain logistics for their company or organization
Education
Associate Of Applied Science -
Southern Crescent Technical College
Griffin, GA12.2024
Diploma -
Perry High School
06.1994
Skills
- Team leadership strength
- Strategic planning skill
- Training and development background
- Business operations background
- Employee relations
- Customer retention
Certification
- Certified Nurse Assistant, 07/21
- CPR, 06/24
- Certified Phlebotomist, 06/21
- Aesthetics Program , 05/24
Timeline
Assistant General Manager
Fairfield Inn
12.2021 - Current
Service Manager
Red Lobster
02.2018 - 05.2020
Supply Chain Operation Specialist
Frito Lay
02.1995 - 01.2018
Associate Of Applied Science -
Southern Crescent Technical College
Diploma -
Perry High School
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