Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tytiana Smith

Jacksonville,FL

Summary

Highly organized and dependable professional with a proven track record of effectively managing multiple priorities. Skilled at taking on additional responsibilities to ensure team success and achieve collective goals. Willing to go above and beyond to contribute to a collaborative work environment and drive overall success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Ollie Pets
06.2024 - Current
  • Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
  • Operated pallet jacks and other material handling equipment to move products within the warehouse
  • Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents
  • Trained new employees on order picking procedures, safety guidelines, and operating equipment safely
  • Efficiently picked and packed customer orders according to order specifications

Inventory Assistant

PAX
10.2023 - 06.2024
  • Coordinate daily activities with logistics and production personnel.
  • Follow daily cycle counts as requested by supervisor.
  • Record inventory data on a computer.
  • Receive count and verify incoming orders.
  • Label stock items with labeling equipment such as identification tags.
  • Process damaged or defective stock.
  • Report malfunctioning or damaged stock-handling equipment to management.
  • Document discrepancies between inventory records and physical counts.
  • Ensures product and inventory into designated areas.
  • Receiving, inspecting, and cataloging Point of Sale (POS) terminals shipped by customers for repair.

Vehicle Operator

Southeast Toyota Distributors
05.2023 - 09.2023
  • Primary responsibility is to ensure the prompt delivery of undamaged vehicles to each location, making sure they are parked and prepared for pickup by car-haulers who will transport them to dealerships.
  • Other tasks include vehicle scanning, vehicle inspection, fueling, removing protective plastic material, conducting computerized vehicle checks, and moving vehicles to and from accessory installation and pre-delivery/shipping processing departments.

Warehouse Porter

Quiet Logistics
02.2023 - 04.2023
  • Empty all full trash cans and recycling bins in warehouse
  • Sweep and mop floors daily including kitchen area and restrooms
  • Run Zamboni every other day (Su-Tu-Th)
  • Check bathrooms for trash, restock paper products, clean sinks, counters, mirrors and stalls Completed Special Projects as directed, such as hanging signs, replacing light bulbs and painting

Warehouse Associate

Quiet Logistics
09.2022 - 02.2023
  • Accurately picking/packing orders using established practices
  • Restocking picking bins with product brought from reserve storage
  • Accurately sorting, counting, and receiving all merchandise.
  • Safely moving product to and from pallet racks with powered material handling equipment (e.g., fork trucks, order selectors and powered pallet jacks
  • Safely working with conveyors to accurately build pallets of cartons for shipment
  • Loading/unloading trucks
  • Organizing warehouse storage space
  • Using a scanner to direct work (pick, pack, receive, move)
  • Safely lifting and/or moves boxes, product or equipment weighing up to 50 pounds repeatedly

Marketplace Insurance Appeals Specialist

Maximus
03.2022 - 08.2022
  • Answered all inbound calls and managed outbound calls to provide Eligibility Appeals Operations Support (EARS) for Federal Hearings Operations.
  • Interface with CMS Federal Hearing Officers, Advanced Hearing Consultants, and the Appellants to document all relevant topics discussed during the Hearing.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Assisted appellants, providers and clients with problems or questions regarding appeals, coverage, and enrolling into marketplace coverage, (benefits).
  • Identified reasons behind denied claims and worked closely with insurance carriers and appellants to promote resolutions.

Amazon Delivery Driver

Prime Transport
10.2021 - 03.2022
  • Used hand held device for routing information, and customer delivery information.
  • Loaded and unloaded packages to be delivered. Lifted packages up to 50 lbs.
  • Assured amazon products arrived at destination in timely manner. Delivered rush merchandise on tight schedules to meet customer targets.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetable

Warehouse Picker/Packer

Amazon
04.2021 - 09.2021
  • Unloading customer orders from delivery trucks and scanning them into inventory systems while adhering to safety procedures and maintaining a clean work environment
  • Pick and pack orders by stocking inventory in correct bins
  • Maintain a clean and organized warehouse
  • Operate equipment to prepare and pack products for shipment
  • Perform quality control checks
  • Perform other duties assigned by management
  • Receive and sort inventory
  • Use technology like scanners, computers, and handheld printers

Human Resources Assistant

Southeastern Grocers
10.2019 - 03.2021
  • Assisted employees during open enrollment by providing benefit details and helping associates enroll in benefits. Conducted training sessions for projects.
  • Provided operational support through accurate processing of HRSS transactions including employee data changes, compensation and job code changes, general deductions, transfers, new hire/re-hire, I-9, termination paperwork and other human resources transactions.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Assisted candidates with application processes by answering questions about application, background checks, providing I-9 forms and questions about drug screening paperwork.

Financial Customer Service Representative

InComm
09.2018 - 06.2019
  • Answer inbound customer service phone inquiries related to InComm financial service cards. (Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service
  • Performed basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e Lost/Stolen Cards, forgotten PINs
  • Follow escalation events procedures in accordance with Financial Services Customer Service Manual (i.e Chargebacks, disputes, potential fraud, etc.)
  • Adhered to the Financial Services Customer Service manual and updated databases with new and modified customer data.

Sales Associate

Nordstrom
05.2018 - 09.2018
  • Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers.
  • Received payments from customer such as cash or credit using pos
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer services
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Assisted teammates with sales-processing tasks to meet daily sales goals.

Technical Support

convergys
08.2017 - 03.2018
  • Assist users of the clients products and services by answering questions and using critical thinking to solve problems involving their use.
  • Use case management to log and resolve basic and routine customer inquiries.
  • Performed technical troubleshooting on Apple systems for optimal operation. Gathered information from end- users to troubleshoot, diagnosing hardware and software issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Referred major hardware or software problems or defective products to vendors or technicians for service. Scheduled appointments for customer

Shift Lead

Wendy's
01.2016 - 06.2017
  • Received payment by cash, credit cards, or automatic debits using POS. Issued receipts, refunds, credits, or change due to customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors, emptying trash cans, Cleaning the restrooms and lobby.
  • Clean, stock, and restock workstations and display cases
  • Prep food items such as salads for later use.
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines.
  • Managed employee requests, issues and conflicts.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Assigned duties to specific employees and teams according to roles and skills. Mentored newly hired crew members to prepare each for job roles.

Education

High school diploma - undefined

A. Philip Randolph Academies
01.2017

Skills

  • Inventory control
  • Data entry
  • Microsoft Office
  • Technical support
  • Communication skills
  • Customer service
  • Microsoft Programs
  • Human resources
  • Financial services

Certification

  • Pallet Jack Certification
  • Driver's License
  • BLS Certification

Timeline

Fulfillment Associate

Ollie Pets
06.2024 - Current

Inventory Assistant

PAX
10.2023 - 06.2024

Vehicle Operator

Southeast Toyota Distributors
05.2023 - 09.2023

Warehouse Porter

Quiet Logistics
02.2023 - 04.2023

Warehouse Associate

Quiet Logistics
09.2022 - 02.2023

Marketplace Insurance Appeals Specialist

Maximus
03.2022 - 08.2022

Amazon Delivery Driver

Prime Transport
10.2021 - 03.2022

Warehouse Picker/Packer

Amazon
04.2021 - 09.2021

Human Resources Assistant

Southeastern Grocers
10.2019 - 03.2021

Financial Customer Service Representative

InComm
09.2018 - 06.2019

Sales Associate

Nordstrom
05.2018 - 09.2018

Technical Support

convergys
08.2017 - 03.2018

Shift Lead

Wendy's
01.2016 - 06.2017

High school diploma - undefined

A. Philip Randolph Academies

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Tytiana Smith