Amy Davis
Poteau,OK
Summary
Experienced Social Services Specialist with over twenty years of experience in Eligibility Determination. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Registration Clerk
Rubin White Indian Clinic
Poteau, OK
07.2021 - 10.2021
- Recorded costs accurately and explained any additional fees to
- Processed cancellations, changes or special requests promptly.
- Explained form wording to patients to help each understand information required.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Used knowledge of state and federal law to manage client record database, maintaining information confidentiality in accordance with federal privacy laws
- Greeted guests and visitors and managed numerous daily reservation requests.
- Alerted supervisor of technical issues involving reservation process.
- Greeted clientele and provided comfortable seating options.
- Coordinated with staff to process paperwork and direct to appropriate departments.
- Used HIMS to record and organize patient insurance and medical information.
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Reviewed daily reservations and confirmed bookings.
- Conducted interviews with individuals to obtain all required information.
- Handled complaints and resolved conflicts involving facilities or amenities.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Biller/Document Filer
Country Style Home Health
Poteau, OK
07.2018 - 10.2018
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Administered gathering and preparation of home health files within strict deadlines.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Classified files based on source, type or other details.
- Maintained strict data accuracy standards via multiple reviews of patient files for presentation to manager.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
Secretary
Dale Cox Community Center
Poteau, OK
02.2015 - 10.2015
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered multi-line phone system and greeted callers enthusiastically.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled daily scheduling tasks and provided administrative support for entire department.
Social Services Assistant
Covington Court Health And Rehab
Ft Smith, AR
04.2014 - 08.2014
- Developed manual providing information on community resources across county available to families and children.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Collaborated on program operations and relayed participant feedback for improvements.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Case Manager
Area Agency On Aging Southeast Arkansas
Ft Smith , AR
10.2011 - 04.2014
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Provided crisis intervention and risk assessments.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Social Services Specialist III
LeFLore County Department Of Human Services
Poteau, OK
09.1999 - 02.2011
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Processed applications for public benefits including benefits to Aged, Blind, Disabled, and those applying for SNAP benefits.
- Conducted yearly case reviews for all clients.
- Maintained impeccable documentation and maintenance on all client files.
- Identified community resources to support clients.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 300 clients in acquiring needed aid.
- Visited homes and agencies to provide support and case management services to clients.
- Identified service gaps and located needed housing and work placement resources for individuals.
Counselor
Leflore County Youth Services
Poteau, OK
07.1996 - 08.1999
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.
- Aided parents in arranging medication evaluations and psychological testing.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Offered expert testimony for legal consultations and court hearings.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Developed service plans to maintain intact families and improve family functioning.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Ran individual therapy and family therapy sessions for children ages ten to eighteen.
Education
Bachelor of Arts - Psychology
Northeastern State University
Tahlequah, OK05.1996
Associate of Arts - Psychology
Carl Albert State College
Poteau, OK05.1993
High School Diploma -
Poteau High School
Poteau, OK05.1991
Skills
- Problem-solving
- Experience with Microsoft applications, including Word and Excel
- Registration data intake
- File Maintenance
- Time management
- Client Relationships
Languages
Spanish
Limited Working
Timeline
Registration Clerk
Rubin White Indian Clinic
07.2021 - 10.2021
Biller/Document Filer
Country Style Home Health
07.2018 - 10.2018
Secretary
Dale Cox Community Center
02.2015 - 10.2015
Social Services Assistant
Covington Court Health And Rehab
04.2014 - 08.2014
Case Manager
Area Agency On Aging Southeast Arkansas
10.2011 - 04.2014
Social Services Specialist III
LeFLore County Department Of Human Services
09.1999 - 02.2011
Counselor
Leflore County Youth Services
07.1996 - 08.1999
Bachelor of Arts - Psychology
Northeastern State University
Associate of Arts - Psychology
Carl Albert State College
High School Diploma -
Poteau High School
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