Sherry Faye
Pittsburgh,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Human Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Office of Personnel Management
06.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Sales & Service Associate
United States Postal Service (GMF) and Distribution Center
08.2021 - 06.2024
- Collects and sorts mail, customizes delivery options, sells stamps and packaging products, processes payments, stocks retail floor, operates postal equipment, and records customer information.
- Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
- Boosted sales revenue by implementing effective marketing strategies and engaging with potential clients.
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and streamlined follow-up procedures.
- Managed accounts receivable worth $60,000 in monthly revenue, diligently staying on top of payment requests to keep aging low.
Pharmacy Technician
Giant Eagle
04.2021 - 08.2021
- Provided patient care, processed orders, directed customers, maintained cleanliness, assisted team members, and used pharmacy computer for efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume traffic pharmacy environment.
Residential Support Aide
Bethlehem Haven
04.2020 - 07.2021
- Advised clients on hygiene and funds management. Prevented crises from occurring nightly by assigning sleeping stations for up to 25 abused and mentally challenged women.
- Continuously evaluated personal performance and sought feedback from supervisors and peers in order to enhance professional development and improve service quality.
- Assisted (15-40) residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
- Ensured compliance with local regulations governing residential support services through careful documentation of all relevant activities conducted within the facility.
- Responded to emergency situations efficiently, employing first aid and CPR skills to over 30 residents.
Direct Support Professional Caregiver
Mainstay Life Services
01.2017 - 01.2019
- Worked with consumers on goals, provided support services, documented medication administration, participated in meetings, and conducted fire drills.
- Provided emotional support to several consumers during difficult times, fostering a sense of trust and self respect.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Substitute Teacher, K-12
Pittsburgh Public School District
01.2007 - 01.2019
- Performed assessments, helped students develop study skills, connected families to resources, developed instructional plans, and promoted a safe learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Retail Sales Associate Worker
TJ Maxx/Marshalls Corporation
01.2010 - 01.2011
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Master of Science - Human Resources Training
Carlow University
Pittsburgh, PA12.2010
Bachelors of Science Degree: Applied Corporate Communications - Corporate Communications
Point Park University
Pittsburgh, PA05.2004
Associates in Specialized Business Degree - Court Stenographer
Duffs Business Institute
Pittsburgh, PA05.1994
Skills
- Good communication skills
- Conflict Mediation
- Computer Proficiency
- Active Listening
- Building rapport
- Critical Thinking
- Conflict Resolution
Certification
Notary Public of Pennsylvania, 01/01/91, 12/31/97, Pennsylvania Association of Notaries
Personal Information
Citizenship: United States
Timeline
Customer Service Specialist
Office of Personnel Management
06.2024 - Current
Sales & Service Associate
United States Postal Service (GMF) and Distribution Center
08.2021 - 06.2024
Pharmacy Technician
Giant Eagle
04.2021 - 08.2021
Residential Support Aide
Bethlehem Haven
04.2020 - 07.2021
Direct Support Professional Caregiver
Mainstay Life Services
01.2017 - 01.2019
Retail Sales Associate Worker
TJ Maxx/Marshalls Corporation
01.2010 - 01.2011
Substitute Teacher, K-12
Pittsburgh Public School District
01.2007 - 01.2019
Master of Science - Human Resources Training
Carlow University
Bachelors of Science Degree: Applied Corporate Communications - Corporate Communications
Point Park University
Associates in Specialized Business Degree - Court Stenographer
Duffs Business Institute
Notary Public of Pennsylvania, 01/01/91, 12/31/97, Pennsylvania Association of Notaries
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