JASMINE WHITE
Tampa,FL
Summary
Dedicated customer service professional with strong interpersonal communication skills. Able to effectively connect with customers. Utilize critical thinking to analyze problems and provide effective resolutions. Provide prompt and courteous customer care solutions. Proficient in persuasive selling. Maintain focus and work well under pressure for outstanding transaction accuracy.
Overview
7
7
years of professional experience
Work History
Bookkeeper
Kare Bookkeeping Accounting Services
05.2024 - Current
- Trained in Quickbooks
- Provide accurate and up-to-date financial information to business owners and managers
- Ensure Clients books are up to date and accurate
- Record daily transactions, such as sales, purchases, and expenses
- Reconcile discrepancies in financial reports
- Process payroll, invoices, and payments
High Ticket Selling Furniture
Macy‘s
08.2023 - Current
- Exceed sales targets monthly
- Ensure that customers receive proper delivery
- Built rapport with customers by providing the best solutions to resolve their problems
- Work closely with the warehouse for any repairs
Technical Support Agent
Lenovo
03.2021 - 08.2023
- Provide tier 1 technical support services to end users on Lenovo products
- Troubleshoot network issues along with customer service requests involving a broad range of Lenovo products
- Arrange stepwise instructions on the phone, online chat and through email for troubleshooting customer issues
- Provide information to callers regarding warranty and replacement options
- Offer alternative solutions where appropriate with the objective of retaining customer client business
- Identify and escalate the priority issues per company guidelines
- Dispatch technicians for situations requiring advanced technical issues
Admission Representative
Ultimate Medical Academy
11.2019 - 11.2020
- Recruited prospective students and guided them through the process for exploration of the college to their first day of class
- Followed up with students as they continued through the financial Aid and enrollment process
- Exceeded monthly goal
- Became training ambassador after meeting monthly goal, 4 Months in a row
- Maintained each student progress through the first week of class
- Conducted team meeting and new training exercises for new employees
SALES REPRESENTATIVE
T-MOBILE
01.2019 - 02.2020
- Handled inbound customer calls related to sales of T-Mobile products and services
- Explained promotional items to customers
- Built rapport with customers by providing the best solutions to resolve their problems
- Described merchandise and explained use, operational and care of each device
- Became best sales associate of the month
- Consulted customers and the best phone plans that matched their needs
STORE MANAGER
SMOOTHIE KING
03.2018 - 01.2019
- Ensured the staff was properly trained and up to date on company standards and polices
- Provided exceptional customer service by memorizing customers’ orders
- Ordered inventory and ensured the store was properly stocked
- Handled accounting and bank deposits
- Approved timesheets and handled staff payroll
- Passed monthly store inspection by guaranteeing store was properly cleaned
- Conducted new hire interviews and orientations
Education
Bachelors - Business Administration
Southern New Hampshire
10-2027
High School -
Paul R. Wharton High School
06.2017
Skills
- Self-Motivated
- Excellent listening skills
- Accounting/ Payroll Skills
- Exquisite Communicator
- Maintain Accuracy
- Proficient in Word
- Proficient in Excel
- Proficient in Power Point
- Management
- Employee of the Month
- Quickbooks
- Bank statement reconciliation
- Bank reconciliation
Timeline
Bookkeeper
Kare Bookkeeping Accounting Services
05.2024 - Current
High Ticket Selling Furniture
Macy‘s
08.2023 - Current
Technical Support Agent
Lenovo
03.2021 - 08.2023
Admission Representative
Ultimate Medical Academy
11.2019 - 11.2020
SALES REPRESENTATIVE
T-MOBILE
01.2019 - 02.2020
STORE MANAGER
SMOOTHIE KING
03.2018 - 01.2019
High School -
Paul R. Wharton High School
Bachelors - Business Administration
Southern New Hampshire
Similar Profiles
SHANLY CO-OCAMPOSHANLY CO-OCAMPO
Administrator/Accounts Payable Clerk at JAD Accounting And Bookkeeping Services Pty Ltd/Administrator/Accounts Payable Clerk at JAD Accounting And Bookkeeping Services Pty Ltd/
ROSALVE L. SALCEDAROSALVE L. SALCEDA
Accountant - Accounting and Tax Specialist /Supervisor of Operations at Pearlmoonstone Accounting and Bookkeeping ServicesAccountant - Accounting and Tax Specialist /Supervisor of Operations at Pearlmoonstone Accounting and Bookkeeping Services
DINEO BASETSANA TLOPYANEDINEO BASETSANA TLOPYANE
Financial Advisor at Accounting And Bookkeeping ServicesFinancial Advisor at Accounting And Bookkeeping Services