Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Your Name

Swiftwater,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diplomatic Customer Advocate with expertise in Industry customer research. Proficient in translating data into concrete plans of action to improve customer satisfaction. Excellent communicator with clients and colleagues alike. Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Upbeat and friendly Customer Advocate with Number years of Type experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Associate

Home Depo
03.2018 - Current
  • Implemented department asset protection procedures that identified and minimized profit loss by Number%.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Processed purchases and handled payment transactions using POS system.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.

Technology Instructor

NYs Depart Of Corrections
09.2004 - Current
  • Assessed, documented and reported on student progress for Type computer class.
  • Instructed students individually and in groups using various teaching methods such as lectures, discussions and demonstrations.
  • Conducted and published Type research to build shared knowledge base and boost school reputation for scholarship.
  • Used computers, audio-visual aids and other equipment and materials to supplement presentations.

Education

Bachelor Of Applied Science - Telcommunication

NYC College Of Technology
Brooklyn, NY
09.2003

Associate In Electrical Tchnology - Electrical, Electronics Engineering Technologies

Bronx Community College of The City University of New York
The Bronx, NY
09.1998

Skills

  • Advising and Coaching
  • Security Standards
  • Cultural Sensitivity
  • Information Confidentiality
  • Information Updates
  • Customer Buying Habits
  • Microsoft Internet Explorer
  • Microsoft Windows
  • Microsoft Office
  • HIPAA Guidelines
  • Critical Thinking
  • Customer Relationship Management
  • Price Verifications
  • Performance Goals
  • Corrective Action Plans
  • Special Assignments
  • Customer Safety
  • Customer Transactions
  • Quality Assurance Evaluation
  • Corporate Standards
  • Telephone Etiquette
  • Loss Prevention Goals Monitoring
  • Time Management
  • Reading Comprehension
  • Active Listening
  • Efficient Service
  • Operational Efficiency
  • Microsoft Outlook
  • Handling Service Calls
  • Social Perceptiveness
  • Strong Analytical and Problem-Solving Skills
  • Customer Care
  • Client Inquiries
  • Service-Orientation

Timeline

Customer Associate

Home Depo
03.2018 - Current

Technology Instructor

NYs Depart Of Corrections
09.2004 - Current

Bachelor Of Applied Science - Telcommunication

NYC College Of Technology

Associate In Electrical Tchnology - Electrical, Electronics Engineering Technologies

Bronx Community College of The City University of New York