Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Samantha Dempsey

Lutz,FL

Summary

Detail-oriented operations professional with experience in fraud servicing, enrollment processing, and compliance-focused record management. Skilled in handling escalations, verifying documentation, and maintaining accuracy across multiple systems in high-volume, deadline-driven environments. Proven ability to leverage reporting tools and Excel tracking solutions to monitor progress, identify discrepancies, and support process improvements. Collaborative team player who ensures compliance with policies and procedures while delivering accurate, efficient, and high-quality results.

Overview

4
4
years of professional experience

Work History

Fraud Servicing Representative

Bank of America
04.2024 - Current
  • Resolved complex fraud-related cases across multiple products, ensuring timely and accurate service delivery in a high-volume environment.
  • Investigated account activity, applied policy updates, and escalated cases for risk review, mitigating client and operational impact.
  • Recorded and maintained sensitive data across multiple systems, ensuring compliance with regulatory and internal procedures.
  • Utilized reporting and tracking tools to monitor case progress, identify patterns, and support process improvement initiatives.
  • Met strict service level agreements by prioritizing tasks, managing escalations, and coordinating with cross-functional teams.

Speech-Language Pathologist

Pasco County Schools
08.2021 - 05.2023
  • Resolved complex fraud-related cases across multiple products, ensuring timely and accurate service delivery in a high-volume environment.
  • Investigated account activity, applied policy updates, and escalated cases for risk review, mitigating client and operational impact.
  • Recorded and maintained sensitive data across multiple systems, ensuring compliance with regulatory and internal procedures.
  • Utilized reporting and tracking tools to monitor case progress, identify patterns, and support process improvement initiatives.
  • Met strict service level agreements by prioritizing tasks, managing escalations, and coordinating with cross-functional teams.

Enrollment Representative

Bisk Education
10.2023 - 02.2024
  • Processed and verified student applications and documentation, ensuring compliance with university and program standards.
  • Entered and monitored large volumes of records in CRM systems, maintaining accuracy for application status and enrollment outcomes.
  • Resolved documentation issues by escalating cases for review and collaborating with internal teams and external partners.
  • Organized and managed multiple student cases simultaneously, consistently meeting deadlines and quality standards.
  • Leveraged data and reporting tools to track enrollment activity, monitor progress, and evaluate outreach effectiveness.

Education

Bachelor Of Arts - Communication Sciences And Disorders

University of South Florida
Tampa, FL
05.2018

Skills

  • Document Review & Indexing
  • Data Entry & Accuracy Management
  • Escalation Handling & Issue Resolution
  • Workflow Prioritization & Organization
  • Compliance & Policy Adherence
  • Fraud & Risk Analysis
  • Recordkeeping & File Auditing
  • CRM & Case Management Systems
  • Reporting & Data Analysis
  • Process Improvement & Efficiency Tracking
  • Cross-Functional Collaboration
  • Microsoft Excel & Data Tracking Tools

Affiliations

  • Inter-Generational Employee Network Membership Committee Co-Chair (5/25 - Current)
  • Associate Recognition Team(A. R. T.) Team Member Q3 (7/25 - Current)

Timeline

Fraud Servicing Representative

Bank of America
04.2024 - Current

Enrollment Representative

Bisk Education
10.2023 - 02.2024

Speech-Language Pathologist

Pasco County Schools
08.2021 - 05.2023

Bachelor Of Arts - Communication Sciences And Disorders

University of South Florida

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