Summary
Overview
Work History
Skills
Education
Timeline
Hi, I’m

Tiffany Brooks

Delivery Driver/Sales Associate
Macon,GA
Tiffany Brooks

Summary

Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience
2
years of post-secondary education

Work History

AutoZone
Milledgeville, Ga

Parts Delivery Driver
09.2023 - Current

Job overview

  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Packaged and safely loaded parts and materials to prevent damage during transportation.
  • Strengthened customer relationships with prompt and professional service.
  • Obtained customer signature on receipt for pickup or delivery.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Picked up and delivered parts and equipment to customers
  • Delivered and picked up merchandise such as auto parts, and accessories.
  • Pulled and staged parts for customer deliveries.
  • Planned efficient routes in order to meet daily demands.
  • Picked up unused or defective parts from customers.
  • Collected payments from customers and checked parts for accuracy by comparing to invoice description.
  • Checked merchandise for damage and labeling.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.

DoorDash
Milledgeville, Ga

Delivery Driver
11.2021 - Current

Job overview

  • Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
  • Leveraged GPS system and navigation app to determine and follow the most efficient routes
  • Performed preventative vehicle maintenance checks prior to departure to identify concerns or potential issues

Circle K
Milledgeville, Ga

Sales Associate
07.2023 - 09.2023

Job overview

  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Maintained work area and kept cash drawer organized.

Jet Food Stores
Milledgeville, Ga

Sales Associate
05.2022 - 01.2023

Job overview

  • Provide outstanding customer service to patrons for a high-volume gas station,
  • identify opportunities to upsell car wash services and products,
  • manage and balance cash register, and ensure compliance with opening and closing procedures
  • Greeted and assisted gas station customers with sales transactions,
  • ensured accurate cash handling and charges, and aided customers with disabilities in operating gas pumps
  • Oversee daily stocking for store products, beverages, and food items and ensure adherence to safe storage and handling procedures
  • Assisted customers with operation of gas pumps, resolved issues with transactions, and alerted maintenance technicians to issues related to gas station pumps
  • Coordinated with the store manager to open and close the gas station, which included receiving food and beverage product shipments and ensuring accurate counts
  • Addressed customer needs and made product recommendations to increase sales

Dollar General
Springfield, Ga

Lead Sales Associate
07.2019 - 01.2020

Job overview

  • Arriving early to open the store and start preparations for the day
  • Leaving late to close the store
  • Assisting with customer service
  • Ensuring that the store is clean and organized
  • Managing the alarm system, including setting and disarming it
  • Assisting cashiers in periods of high customer volume
  • Offering support and training to new employees
  • Assuming managerial responsibilities in the event of management absentees
  • Welcomed customers and helped determine their needs
  • Answered questions about store policies and addressed customer concerns
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Greeted customers entering store and responded promptly to customer needs
  • Restocked and organized merchandise in front lanes
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Processed refunds and exchanges in accordance with company policy
  • Checked personal identifications during alcohol and tobacco sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • Problem-Solving
  • Computer Skills
  • Cash Transactions
  • Payment Processing
  • Verbal and Written Communication
  • Decision Making
  • Hospitality Services
  • Multi-Line Phone Systems
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Time Management
  • Excellent Attention to Detail
  • Verbal Communication
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Strong Analytical and Problem Solving Skills
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Relationship Building
  • Knowledge of state roads and highways
  • Order picking and processing
  • Map reading and navigation skills
  • Vehicle inspections
  • Delivery recordkeeping
  • Safety-conscious
  • Shipping and packaging
  • GPS and route planning
  • Clean MVR
  • Auto delivery

Education

Baldwin High School
Milledgeville, GA

GED
08.2001 - 05.2003

Timeline

Parts Delivery Driver

AutoZone
09.2023 - Current

Sales Associate

Circle K
07.2023 - 09.2023

Sales Associate

Jet Food Stores
05.2022 - 01.2023

Delivery Driver

DoorDash
11.2021 - Current

Lead Sales Associate

Dollar General
07.2019 - 01.2020

Baldwin High School

GED
08.2001 - 05.2003

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Tiffany Brooks Delivery Driver/Sales Associate