Janice Metz
Augusta
Summary
Highly-skilled phlebotomist with 23 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis, along with excellent customer service skills.
Overview
24
24
years of professional experience
Work History
Phlebotomist /Lab Corp
Lab Corp
12.2013 - 09.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Monitored supply levels and placed orders for laboratory supplies.
- Preform patient registration with experience with insurance verification, diagnosis codes and CPT codes for billing purposes and Medicare ABNs
- Experience with various computer systems to include Epic, Touch, Orchard, All scripts and microsoft programs
- Assisted in training and onboarding new phlebotomists.
Phlebotomist
Clinical Pathology Laboratory Or Fairfax Medical Lab
02.2011 - 07.2013
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Monitored supply levels and placed orders for laboratory supplies.
Lab Tech
Chantilly Specialists of Virginia
04.2008 - 02.2011
- Responsible for the operations of all functions and Quality Assurance of the lab machines on a daily basis
- Preformed 40 to 50 toxicology drug screens on a daily basis
- Improved data accuracy with meticulous record keeping, ensuring reliable results for research projects.
- Recorded, analyzed and communicated results to various medical providers
- Conducted lab photography, Processed blood to be sent out and performed blood tests such as, CMP, Lipid, and Hepatic Panel tests using Piccolo machine
- Performed vitals, EKG's, and blood collection all new patients to the practice
- Administrative duties included generated and downloaded lab results to patient's charts using EMR, Lab billing tasks, ordering and maintaining lab supplies, data entry
- When time allowed helped out with Insurance Pre-Authorizations.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Conducted routine troubleshooting and maintenance for sophisticated lab instruments, minimizing downtime and maximizing equipment lifespan.
Medical Receptionist
Northern Virginia Pediatrics Associates
07.2007 - 04.2008
- Registered and scheduled patient appointments, answered multi-line phone to include phone triage, checked- in and out patients, collected co-pays and insurance information, completed referrals, copied and mailed out medical records, pulled charts for next day appointments, prepared new patient charts, turned phones over to on-call doctor at the end of day, filed and performed other administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Patient Care Assistant, Virginia Hospital Center (night shift)
Virginia Hospital Center
12.2006 - 07.2007
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
Unit Secretary
Inova Alexandria Hospital
01.2006 - 08.2006
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Phlebotomist, Quest Diagnostic Inc.
Quest Diagnostic Inc.
07.2002 - 12.2005
- Worked in various clinical settings such as hospitals, medical offices, and patient service centers,
- conducted patient registration, entered lab test orders in computer database,
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Front Desk Medical Receptionist
Children's National Medical Center, CNMC
04.1999 - 07.2002
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Nursing prerequisites and nursing curriculum course -
Northern Virginia Community College
Springfield, VA12.2006
Phlebotomy course -
Northern Virginia Community College
06.2001
Timeline
Phlebotomist /Lab Corp
Lab Corp
12.2013 - 09.2023
Phlebotomist
Clinical Pathology Laboratory Or Fairfax Medical Lab
02.2011 - 07.2013
Lab Tech
Chantilly Specialists of Virginia
04.2008 - 02.2011
Medical Receptionist
Northern Virginia Pediatrics Associates
07.2007 - 04.2008
Patient Care Assistant, Virginia Hospital Center (night shift)
Virginia Hospital Center
12.2006 - 07.2007
Unit Secretary
Inova Alexandria Hospital
01.2006 - 08.2006
Phlebotomist, Quest Diagnostic Inc.
Quest Diagnostic Inc.
07.2002 - 12.2005
Front Desk Medical Receptionist
Children's National Medical Center, CNMC
04.1999 - 07.2002
Nursing prerequisites and nursing curriculum course -
Northern Virginia Community College
Phlebotomy course -
Northern Virginia Community College