Kayla Dandeneau
Augusta,Georgia
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server/Server Trainer
Red Lobster
Augusta, United States
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new employees.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The All American Steakhouse
Odenton, MD
09.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Lee Hyundai
Fayetteville, NC
06.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
Sales Associate
GNC Live Well
Hope Mills, NC
11.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
Server/Hostess/Cashier
Elizabeths Pizza And Italian Restaurant
Fayetteville, NC
08.2016 - 12.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Learned Hosting and Serving positions and provided backup at key times.
Education
High School Diploma -
South View High School
Hope Mills, NC05.2018
Skills
- Menu & Price Memorization and Presentation
- Cool Under Pressure
- Warm and Friendly
- Transactions and Cash Handling
- Table Service
- Guest Satisfaction
- Anticipating Guest Needs
- Detail-Oriented
- Multitasking
- Wine Service
References
- Maria Tucker
Server/manager, Elizabeth’s Pizza
(910)261-7954
My1mia@yahoo.com
- Jeff Shay
Garage door technician, Custom Overhead Door and Gate
(910)624-1540
Shayj3149@gmail.com
- Sharon Green
BDC Representative, Lee Hyundai
(843)455-4352
shoffman0707@gmail.com
Timeline
Server/Server Trainer
Red Lobster
10.2021 - Current
Server
The All American Steakhouse
09.2019 - 03.2020
Sales Associate
GNC Live Well
11.2018 - 05.2019
Receptionist
Lee Hyundai
06.2018 - 07.2019
Server/Hostess/Cashier
Elizabeths Pizza And Italian Restaurant
08.2016 - 12.2018
High School Diploma -
South View High School
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