Evelyn Rodriguez Martinez
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
Burbank, CA
10.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Wendys Restaurant
Burbank, CA
06.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
Retail Specialist
Krispy Kreme Donuts
Burbank, CA
06.2021 - 04.2022
- Observed safety protocols and security requirements.
- Completed acceptance testing on new equipment.
- Recorded inventory counts of central office equipment.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Dental Assisting
American Career College
Los Angeles, CASkills
- Policies and Procedures
- Cash Handling
- Gift Wrapping
- Price Identification
- Order and Refund Processing
- Upselling Products and Services
- Upbeat and Positive Personality
- Understanding Customer Needs
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Was promoted to class ambassador in the months of December 2021, to the month of May 2022.
Timeline
Cashier
Walmart
10.2021 - 05.2022
Cashier
Wendys Restaurant
06.2021 - 05.2022
Retail Specialist
Krispy Kreme Donuts
06.2021 - 04.2022
No Degree - Dental Assisting
American Career College
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