Mariana Gonzalez
Conroe,TX
Summary
I'm a friendly calm natured and person who always has a smile on. Driven and bilingual professional with a proven track record at Conroe ISD, excelling in customer service. Demonstrated efficiency and maintaining positive relationships. Implemented an effective call routing system, significantly improving response times, and contributed to a welcoming environment. I am dependable and a team player, I'm flexible always willing to help.
Overview
9
9
years of professional experience
Work History
Receptionist
Conroe ISD
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Reduced incoming call response time by implementing an effective call routing system.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Clinic Aide
Conroe ISD
11.2016 - 10.2023
- Facilitated smooth appointment scheduling by managing an organized calendar system.
- Assisted by providing friendly and efficient assistance during clinic visits.
- Assisted clinic RN in administering medication.
- Helped maintain a safe environment for both patients and staff through adherence to safety protocols and reporting potential hazards immediately.
- Improved clinic cleanliness and reduced infection risk through thorough sanitization of equipment and surfaces.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Teacher Aide
Conroe ISD
05.2015 - 09.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
High School Diploma -
Klein Collins High School
Spring, TXSkills
- Organization skills
- Time Management
- Telephone skills
- Bilingual
- Multi-line telephone operation
- Professional Demeanor
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Conroe ISD
10.2021 - Current
Clinic Aide
Conroe ISD
11.2016 - 10.2023
Teacher Aide
Conroe ISD
05.2015 - 09.2016
High School Diploma -
Klein Collins High School