Emily Berry
Sheridan,WY
Summary
Dynamic leader with a proven track record at Wyoming Rib and Chophouse, adept in staff management and ensuring food safety. Leveraged strong multitasking abilities and a quick-learning mindset to enhance customer satisfaction and streamline operations. Excelled in cash handling and fostering a supportive work environment, significantly improving operational efficiency and employee retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wyoming Rib and Chophouse
09.2019 - 02.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved operational workflows, resulting in smoother running of establishment.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Server
Wyoming Rib and Chophouse
09.2019 - 02.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Mulligan's Pub
05.2014 - 02.2018
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Intern
West Plains Engineering
06.2015 - 08.2015
- Received positive feedback from supervisors for demonstrating initiative, diligence, and enthusiasm throughout the internship period.
- Assisted in the development of innovative solutions for complex engineering problems, leading to increased productivity.
- Applied classroom knowledge to real-world scenarios, demonstrating adaptability and a strong understanding of core concepts.
Education
Bachelor of Science - Mechanical Engineering
University of Wyoming
Laramie, WYHigh School Diploma -
Sheridan High School
Sheridan, WY05-2011
Skills
- Staff management
- Strong work ethic
- Strong multitasking
- Quick learner
- Cash handling
- Food safety and sanitation
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant General Manager
Wyoming Rib and Chophouse
09.2019 - 02.2025
Server
Wyoming Rib and Chophouse
09.2019 - 02.2025
Intern
West Plains Engineering
06.2015 - 08.2015
Bartender
Mulligan's Pub
05.2014 - 02.2018
- ServSafe Food Handler's Certification
Bachelor of Science - Mechanical Engineering
University of Wyoming
High School Diploma -
Sheridan High School
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