Jessica Perez

• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Customer service representative specialized in appointing car rentals to travelers while also providing upselling upgraded products to better meet the customers needs
• Leading my respective group in sales for consecutive months
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.

• Put in charge of submitting every employee's pay stubs/ hours into an Excel spreadsheet format
• Specialized in placing orders for shipment getting received and sent out to multiple locations throughout the normal business hours
• Assisted in operating heavy machinery used to gather different types of soil and gravel needed for job site
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained daily report documents, memos and invoices.

• Gained bartending experience using measurements and liquor regulations when serving customers
• Kept server areas clean and stocked to increase efficiency while working tables.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Managed daily office operations ensuring smooth functioning of administrative tasks.

Processed and entered data into company systems with high accuracy.

Coordinated and maintained the schedule for one driver, including route planning and timing.

Handled customer inquiries and provided timely responses.

Managed filing systems for both physical and digital documents.

Prepared reports, spreadsheets, and invoices for management.

Assisted with shipment tracking and ensuring proper documentation for deliveries.

Maintained and updated databases to ensure accurate information.

• Assisted in servicing passengers to get to their destinations by leading and coordinating a group of 20 or more employees to different locations for pickup by using a complex computing system designed for organized coordination within the airport
• (Got laid off due to Covid)

• Gained knowledge on dress designers in the fashion industry that the boutique sold along with the different styles they carried
• As a sales representative I'd assist in helping women with fitting measurements, dressing and recommend other options based off their interests
• Memorized many dress stock numbers for faster service when searching inventory
• Informed customers of promotions to increase sales productivity and volume.