Victorre Moore
Upper Darby,PA
Summary
Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 6-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
10.2022 - Current
- Inbound calls to assist taxpayers with questions and concerns
- Processing and amending accounts in company databases to meet deadlines
- Submitting adjustments to release taxpayer refunds and billing statements for balances owed
- Trouble shooting errors and reconciling differences
- Identifying, responding and resolving taxpayers issues
- Establishing excel based spreadsheets and updating data daily for reports
- Fast pace research and problem solving
- Correspondence by phone and letter
- Reviewing returns and correspondence thoroughly and entering information in databases for accurate responses and adjustment to accounts for balance or refund issuance
- Ability to take calls and meetings remotely.
Customer Service Administrator & Front Desk Receptionist
Pearson Vue
02.2017 - 06.2021
- Inbound calls to assist Nursing Aides in maintaining their licenses/certifications
- Carefully and swiftly attending to their questions, concerns and investigating any issues
- Handling emergencies and unplanned expirations
- Fast pace researching and problem solving
- Data entry to company computer programs
- Managing multiple account processing applications
- Filing updating and faxing paperwork
- Creating and maintaining job procedures/training curriculum and routines to assist with the bettering of system operations
- Leading training of these procedures/curriculum and identifying setup requirements
- Company directory/front desk duties
- Escalation matters to appropriate departments
- Providing clerical support to company clients and employees
- Scheduling, organizing and modifying reservations and documentation for staff meeting, interviews and onboarding needs
- Preparing and editing mail, emails, letters, chats and applications.
Cashier/Team Member
Century 21 Department Store
10.2015 - 02.2017
- Operate cash register
- Customer assistance while maintaining merchandise on the sales floor
- Attend to/resolve customer complaints, questions and issues.
Education
Medicine
Temple University
Philadelphia, PA01.2016
Diploma - General Studies, Art
Charter High School For Architecture & Design
Philadelphia, PA06.2014
Skills
- Remote learning and training
- Remote phone, chats, letters and email management
- Troubleshooting
- Data Entry
- Research
- Telephone Etiquette
- Account Management
- Issue Resolution
- Data Management
- Escalation Management
- Call Center Experience
- Technical Support
- Scheduling Appointments
- Meeting Deadlines
- Record Keeping
- Written Communication
- Effective Communication
- Attention to Detail
- Conflict Resolution
- Payment Processing
- Microsoft Office Proficiency
- Inventory Management
- Order Processing
- Payroll Administration
- New Hire Orientation
- Staff Scheduling
- Administration and Operations
- Handling Complaints
- Policy and Procedure Modification
- Training abilities
- Network troubleshooting
- Fast Pace Problem-solving abilities
- Empathy and patience
- Ticketing system proficiency
- Service Desk Team Management
- Detailed Documentation
- Account Updating
- Report Generation
- Paperwork Processing
- Microsoft Outlook
- Call Center Operations
- Microsoft Excel
- Proofreading
- Credit Adjustments
- Administrative Support
- Multi-Line Phone Talent
- Clerical Support
- Filing
- Staff Training
- Record Preparation
- Route Management
- Microsoft PowerPoint
- Order Fulfillment
- Project Management Abilities
Volunteer Experience
Chosen 300 Ministries, 1116 Spring Garden St., Philadelphia, PA, 19123, Feeding, Interacting and Communicating with the homeless and shelter residents while assessing their needs and assisting them with adequate supplies.
Timeline
Customer Service Representative
Internal Revenue Service
10.2022 - Current
Customer Service Administrator & Front Desk Receptionist
Pearson Vue
02.2017 - 06.2021
Cashier/Team Member
Century 21 Department Store
10.2015 - 02.2017
Medicine
Temple University
Diploma - General Studies, Art
Charter High School For Architecture & Design
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