Brandi Toups
Baytown,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Service Center Representative
Neches Federal Credit Union
11.2023 - Current
Enhanced member satisfaction by providing timely and accurate information on products and services.
Promoting sales on products and services, with CDs, IRA, and special account for business holders.
Exceeded departmental standards for average handle time while maintaining high levels of quality assurance ratings consistently throughout tenure at the service center.
Provided support to colleagues when needed, fostering a positive work environment focused on teamwork and collaboration.
Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of company offerings.
Receptionist
Southeast Texas Urology
02.2023 - 09.2023
Entered insurance, demographics, and health history into the patient database.
Answered multi-line phone system and directed callers to requesting personnel and departments.
Carried out daily task by professionally communicating with physicians, nursing staff, and other departments.
Checking in over 150 patients split between 3 providers, collecting co-pays and handling billing with insurances for procedures.
Education
High School Diploma -
La Porte High School
La Porte, TX05.2019
Skills
- Workload prioritization
- Task Delegation
- Service Sales
- Microsoft Word, Excel, and Teams
- Product Promotion
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Product Knowledge
Timeline
Service Center Representative
Neches Federal Credit Union
11.2023 - Current
Receptionist
Southeast Texas Urology
02.2023 - 09.2023
High School Diploma -
La Porte High School
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