Brittney Brenay
San Leandro,CA
Summary
Accomplished retail professional with over a decade of managerial experience, demonstrating a tailored approach to driving sales and KPI growth. Skilled in customizing strategies to meet the unique needs of teams and business environments. Proficient in inventory management and sales optimization, with a proven track record of delivering tangible results. Dedicated to fostering positive change and driving impactful outcomes through collaboration and innovation.
Overview
12
12
years of professional experience
Work History
Independent Contractor
DoorDash
08.2021 - Current
Assistant Manager
Pet Food Express
10.2022 - 04.2024
- Managed a team of 4 to 10 associates, directing daily tasks including delegation, cash management, cash handling, and overseeing deliveries and shipments
- Maintained visual merchandising standards, customer service, and cleanliness
- Conducted regular coaching sessions to develop team members and ensure compliance with service level agreements and documentation requirements
- Adapted to evolving management needs, fostering continuous learning and development in pet-related knowledge for informed customer recommendations
- Utilized sales reports and key performance indicators to identify improvement areas and implement strategies for year-over-year sales growth
- Implemented contests and special promotions to incentivize sales and maintain team motivation and engagement
Digital Marketing Manager
Kantors Office Furniture
05.2022 - 09.2022
- Run multi-platform social media ad campaigns on Facebook Marketplace, Craigslist, Instagram, and more
- Plan, create, and oversee campaigns to engage target demographics
- Craft persuasive ad content and ensure precise audience targeting
- Continuously optimize campaigns for peak engagement and conversion rates
- Manage customer inquiries and lead generation efforts to build client relationships and support business growth
- Use a mix of creativity, analytics, and communication skills to drive advertising initiatives
Restaurant Care Specialist
Grubhub
08.2017 - 08.2021
- Handled customer requests across orders, issue resolutions, and fraud detection via calls, chats, and emails
- Conducted charge investigations and maintained customer account security
- Cross-trained in multiple departments for comprehensive support
- Participated in piloting new systems like Five9 and Zendesk to improve agent experiences and service delivery
- Managed diverse customer requests to ensure consistent satisfaction and loyalty across all communication channels
- Tackled difficult tasks and resolved challenging customer interactions effectively
Night Manager
Choice Pet Market
09.2015 - 08.2017
- Committed to educating customers on optimal pet nutrition
- Worked directly with dogs, cats, and rescue organizations for events
- Ensured smooth operations and customer satisfaction
- Handled cash transactions and provided customer service
- Managed opening and closing procedures
- Provided nutritional education and coaching
- Oversaw and managed staff
Assistant Manager
The Walking Company- Management-Scottsdale
04.2012 - 09.2015
- Directed full-service operations of a specialized shoe boutique
- Catered to diverse customer needs and preferences through tailored footwear solutions
- Conducted personalized consultations to understand customer requirements
- Recommended products based on individual needs, enhancing customer satisfaction
- Managed and trained team members to deliver high-quality customer service
- Oversaw cash operations and ensured accurate financial transactions
- Implemented strategic visual merchandising to optimize product displays
- Coordinated inventory management and replenishment to meet customer demands
- Monitored and analyzed key performance indicators (KPIs) to drive sales and growth
- Set and achieved sales targets and other goals to maintain business growth
- Developed and executed promotional strategies to attract and retain customers
- Ensured seamless store operations and maintained a welcoming shopping environment
Education
GED -
Gilbert High school
01.2010
Skills
- Call Center (2 years)
- Customer Care (7 years)
- Customer Service (9 years)
- Customer Support (9 years)
- Inventory Control (4 years)
- Merchandising (3 years)
- Fraud (2 years)
- Operations (3 years)
- Time Management
- Flexibility
- Zendesk
- Salesforce
- Jira
- Retail Management
- Confluence
- Cash Handling (10 years)
- POS (10 years)
- Communications (9 years)
- AWS
- Computer Skills (9 years)
- Microsoft Office (3 years)
- Desktop Support
- Java
- Dayforce (1 year)
- Retailnet (1 year)
- Tomax (1 year)
Timeline
Assistant Manager
Pet Food Express
10.2022 - 04.2024
Digital Marketing Manager
Kantors Office Furniture
05.2022 - 09.2022
Independent Contractor
DoorDash
08.2021 - Current
Restaurant Care Specialist
Grubhub
08.2017 - 08.2021
Night Manager
Choice Pet Market
09.2015 - 08.2017
Assistant Manager
The Walking Company- Management-Scottsdale
04.2012 - 09.2015
GED -
Gilbert High school
Similar Profiles
Marianne ArcherMarianne Archer
Dasher at DoorDashDasher at DoorDash
Jayda ZastoupilJayda Zastoupil
Dasher at DoorDashDasher at DoorDash
Peyton DavisPeyton Davis
Dasher at DoorDashDasher at DoorDash
Gabriel HarpeGabriel Harpe
Dasher/Courier at DoorDashDasher/Courier at DoorDash
Ashley LatinAshley Latin
Medical Assistant at El Camino ClinicMedical Assistant at El Camino Clinic