Summary
Overview
Work History
Education
Skills
Websites
Certification
Additionalworkhistory
Accomplishments
Affiliations
Interests
Tech Skills
Timeline
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Your Name

City,State

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.

Offering reliable and organized approach, eager to learn and develop in fast-paced delivery environment. Delivers ability to quickly understand route optimization and basic vehicle maintenance. Ready to use and develop communication and organizational skills in [Desired Position] role.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

27
27
years of professional experience
1
1
Certification
1
1
Language

Work History

Sales & Business Development Professional

Self-Employed Sales & Business Development
01.2016 - Current
  • Performed cold-calling, lead generation, appointment setting, and project management for diverse industries and clients
  • Conducted CRM research, data entry, and knowledge reporting to enhance client sales operations
  • Delivered start-up sales training and business development advice, achieving 93-100% client satisfaction
  • Key clients include XYZ Financial Services (~1 year) and Real Estate Investment Company (~1.5 years)
  • Consistently maintained high client satisfaction
  • Adapted quickly to software programs and client needs
  • Boosted company revenue through effective business development and partnership-building efforts.
  • Expanded client base by implementing strategic sales and marketing initiatives.
  • Identified new market opportunities and developed targeted sales strategies for increased growth.
  • Collaborated cross-functionally to drive successful product launches and promotional campaigns.
  • Researched competitor offerings to maintain an up-to-date understanding of market trends, enabling informed strategy adjustments as needed.
  • Optimized sales pipeline management, increasing conversion rates across all stages of the funnel.
  • Delivered exceptional customer service, resulting in increased client satisfaction and loyalty.
  • Engaged with customers to build business relationships.
  • Developed business pipeline using cold and warm techniques.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Negotiated contracts and closed sales with new and existing clients.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.

Delivery Driver

DoorDash
06.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Retail Sales, Merchandiser & Staff Support

W-Shop & Lowes
12.2019 - 01.2022
  • Set up merchandise displays and provided warehouse support during travel assignments
  • Maintained a 100% job approval rate with no accidents
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Arranged consistent shelves, bins, and racks at various locations by following established planograms.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Arranged consistent shelves, bins, and racks at various departments and category locations by following established planograms.
  • Trained new team members on proper merchandising techniques, contributing to overall team success.
  • Assisted customers in locating desired products, resulting in increased sales and repeat business.
  • Managed inventory levels, ensuring optimal stock availability for customers at all times.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Monitored competitor strategies and adjusted merchandising plans accordingly to maintain a competitive edge in the market.
  • Established positive relationships with customers and other staff members.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.

Auto Industry Office Manager, Car Wash Operations, Jr. Collision Estimator

Family Car Wash
01.2020 - 01.2021

Sales & Business Development Director

Tech Ed Startup
03.2017 - 02.2018
  • Company Overview: Product & SaaS
  • Increased startup revenue by 65% in the first year through strategic initiatives
  • Closed 80-90% of client-facing appointment meetings and grew franchise sales by 15%
  • Product & SaaS
  • Offered a corporate franchise due to exceptional performance
  • Sustained high customer satisfaction and renewal sales
  • Negotiated and closed new contracts or agreement renewals with new, current, and older clients in assigned territory
  • Kept meticulous client notes and updated account information in company databases.
  • Consistently exceeded quotas through penetration of new accounts along with continued renewals of current accounts
  • Secured high-profile contracts through effective relationship management and persuasive negotiation skills
  • Championed and supported corporate processes for continuous improvement initiatives within the organization, promoting a culture of adaptability and innovation among employees
  • Mentored junior team members, facilitating their professional growth and increasing overall team performance
  • Analyzed market trends and customer needs to identify new business development opportunities
  • Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships
  • Streamlined internal processes for improved efficiency, resulting in increased productivity across the team
  • Built relationships with customers and community to establish long-term business growth
  • Negotiated client contracts and agreements to cultivate profitable business transactions
  • Managed accounts to retain existing relationships and grow share of business
  • Organized promotional events and interacted with community to increase sales volume.
  • Implemented systems and procedures to increase sales

Senior Operations & Junior Risk Analyst

ABC Futures Services
08.1997 - 10.2005
  • Reviewed risk of major multi-currency trader executed high-volume trades with an operational team zero-error rate
  • Managed multi-million-dollar positions during fluctuating and fast moving Forex markets
  • Taught team analysts, boosting team efficiency and reducing errors to near zero
  • Streamlined risk reporting procedures for improved communication with shift teams, immediate management, and senior management
  • Reduced financial losses due efficient research, counter-party communication, and mitigation of potential exposure
  • Promoted to Senior Lead Role in Operations moving into learning the risk desk within 6 months
  • Ensured flawless execution of trades across shifts and countries
  • Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization
  • Coordinated disaster recovery planning, minimizing operational downtime in event of unforeseen disasters.
  • Built and harmonized operations reports for team leaders, senior managers and executives.
  • Assessed emerging risks through ongoing research and monitoring of process or software or hardware issues, proactively addressing potential threats before they materialized into significant issues
  • Improved decision-making processes by providing insightful recommendations based on thorough analysis
  • Investigated trade difference to check validity and recommend actions to minimize risk as needed

Education

BBA - Finance

Loyola University Chicago
Chicago
05.2001 -

Project Management

IBM
Virtual
05.2001 - Current

Certificate of Completion: Zero To 5MM -

Capital City Mortgage & Construction
Texas
05.2001 -

Skills

  • Strategic Planning & Execution
  • Business Development & Revenue Growth
  • Operations Management & Process Optimization
  • CRM Analysis & Data-Driven Decision Making
  • AI Utilization in Business Processes
  • Social Media Strategy & Digital Engagement
  • Project Management & Cross-Functional Collaboration
  • Client Relationship Management & Retention
  • Project Management Tools: Asana
  • Project Management Tools: Trello
  • Project Management Tools: MS Project
  • Project Management Tools: Slack
  • Project Management Tools: ClickUp
  • Project Management Tools: Evernote
  • Sales & CRM Tools: Salesforce
  • Sales & CRM Tools: HubSpot
  • Sales & CRM Tools: Zoho CRM
  • Sales & CRM Tools: Mondaycom
  • Sales & CRM Tools: Constant Contact
  • Sales & CRM Tools: Five9
  • Sales & CRM Tools: RingCentral
  • Financial Tools: Junxure
  • Financial Tools: Microsoft Office Suite
  • Financial Tools: Google Suite
  • Typing Speed: Transcription-level, 70 WPM
  • Vehicle maintenance

    Commercial driving

    Safe driving

    GPS navigation

    Positive attitude

    Customer service

    Time management

    Valid Driver's license

    Time management skills

    Order verification

    Punctual and reliable

    Adaptability and flexibility

    Clean driving record

    Safe driving record

    GPS and route planning

    Attention to detail

    Dependable and reliable

    Mileage tracking

    Vehicle cleaning and maintenance

    Route management

    Defensive driving

    Map reading and navigation skills

    Delivery recordkeeping

    Order picking and processing

    Client relationship management

    Delivery scheduling

    Shopping orders

    Advanced planning

    Defensive driver training

    Verbal and written communication

    Multitasking and organization

    Traffic laws

    Courteous and polite demeanor

    Goods transport

Certification

IBM Project Management Certification, In Progress

Additionalworkhistory

  • Auto Industry Office Manager, Family Car Wash, 01/01/20, 12/31/21
  • Car Wash Operations, M&C Automotive, 01/01/21, 12/31/22
  • Jr. Collision Estimator, M&C Automotive, 01/01/21, 12/31/22
  • Retail Sales & Traveling Merchandiser, Lovey, 01/01/18, 12/31/20
  • Traveling Merchandiser, W-Shop, 01/01/20, 12/31/22

Accomplishments

  • Maintained consistent and on-time delivery record with 95% of all orders arriving on time or ahead of schedule
  • Resolved product issue through consumer & dispatch communication

Affiliations

  • Toastmasters

Interests

Real Estate

Archery

Board Games

Cooking

Fitness

Reading & Research & Learning

Tech Skills

Project Management: Asana, Trello, MS Project, Slack, Click-UP, Evernote, Slack, Click-UP

CRM's: CLOSE, Zoho, Monday, Nutshell, Hubspot, Salesforce,  

Financial & Research Tools: Junxure, MsOfficeSuite, GoogleSuite, Various Crypto Platforms, Various construction and business directories

Sales/BD & Marketing & Teams: Constant Contact, CalendarWhiz, Slack, 

Five-9, RingCentral, Workday, Audatex & CCC

Awards: Dean's List, Published Poetry, Published Historical Papers 

Timeline

Delivery Driver

DoorDash
06.2021 - Current

Auto Industry Office Manager, Car Wash Operations, Jr. Collision Estimator

Family Car Wash
01.2020 - 01.2021

Retail Sales, Merchandiser & Staff Support

W-Shop & Lowes
12.2019 - 01.2022

Sales & Business Development Director

Tech Ed Startup
03.2017 - 02.2018

Sales & Business Development Professional

Self-Employed Sales & Business Development
01.2016 - Current

BBA - Finance

Loyola University Chicago
05.2001 -

Project Management

IBM
05.2001 - Current

Certificate of Completion: Zero To 5MM -

Capital City Mortgage & Construction
05.2001 -

Senior Operations & Junior Risk Analyst

ABC Futures Services
08.1997 - 10.2005