Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Jones

Management
Northport,AL

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
3
3
years of post-secondary education

Work History

Store Manager

Lane Bryant
Hoover, AL
03.2013 - Current
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Completed point of sale opening and closing procedures.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Pharmacy Technician

CVS Pharmacy
Northport, AL
08.2011 - 04.2013
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked automated medication dispensing equipment.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Operator

Phifer Wire
Tuscaloosa, AL
09.2005 - 03.2010
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Recorded production errors, accidents and discarded pieces for supervisor review.
  • Performed quality checks to identify finish discrepancies.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Operated trucks, forklifts and other industrial vehicles to transport equipment and products.
  • Assisted with equipment startups and machine installation tasks.
  • Worked outside in all weather conditions.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Loaded, unloaded and transported heavy materials to designated warehouse locations.

Customer Service/Front Desk Manager

Jerry's Cleaners
Tuscaloosa, AL
10.1999 - 08.2005
  • Entered customer data into system and communicated service concerns
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Increased customer satisfaction by resolving issues.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Tuscaloosa County High School
Northport, AL
08.1990 - 05.1993

Skills

    Maximizing profitability

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Timeline

Store Manager

Lane Bryant
03.2013 - Current

Pharmacy Technician

CVS Pharmacy
08.2011 - 04.2013

Operator

Phifer Wire
09.2005 - 03.2010

Customer Service/Front Desk Manager

Jerry's Cleaners
10.1999 - 08.2005

High School Diploma -

Tuscaloosa County High School
08.1990 - 05.1993

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