Kristi Jones
Management
Northport,AL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Lane Bryant
Hoover, AL
03.2013 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Completed point of sale opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Pharmacy Technician
CVS Pharmacy
Northport, AL
08.2011 - 04.2013
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Operator
Phifer Wire
Tuscaloosa, AL
09.2005 - 03.2010
- Fed raw materials and components into semi-automated machines according to production needs.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Recorded production errors, accidents and discarded pieces for supervisor review.
- Performed quality checks to identify finish discrepancies.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated trucks, forklifts and other industrial vehicles to transport equipment and products.
- Assisted with equipment startups and machine installation tasks.
- Worked outside in all weather conditions.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Loaded, unloaded and transported heavy materials to designated warehouse locations.
Customer Service/Front Desk Manager
Jerry's Cleaners
Tuscaloosa, AL
10.1999 - 08.2005
- Entered customer data into system and communicated service concerns
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Tuscaloosa County High School
Northport, AL 08.1990 - 05.1993
Skills
Maximizing profitability
Relationship building and management
Order management
Team leadership and coaching
Product and service sales
Goals and performance
POS systems
Vendor management
Customer Relations
Financial operations management
Timeline
Store Manager
Lane Bryant
03.2013 - Current
Pharmacy Technician
CVS Pharmacy
08.2011 - 04.2013
Operator
Phifer Wire
09.2005 - 03.2010
Customer Service/Front Desk Manager
Jerry's Cleaners
10.1999 - 08.2005
High School Diploma -
Tuscaloosa County High School
08.1990 - 05.1993