SHAKENA Hall
Phlebotomy Specialist
16431 Lazo Canyon Way Houston,Texas
Summary
Driven and compassionate healthcare professional with diverse experiences in fast paced environments. Accountable and responsible with a strong focus on patient wellness. Innovative: initiate and implement solutions to successfully improve company efficiency and patient satisfaction. Experienced at directing administrative and personal matters. Strong problem-solver with excellent time management skills
Overview
6
6
years of post-secondary education
23
23
years of professional experience
Work History
Phlebotomist - Group Lead
Quest Diagnostics
Houston, TX
12.2003 - Current
- Responsible for daily communications of 27+ employees (verbally and via e-mails)
- Carefully select, develop and retrain qualified staff as well as as new staff
- Perform monthly and quarterly checklists and audits (PSC and IOP)
- Investigate and resolve customer/client and employee concerns and complaints
- Organized daily work based on priority.
- Conduct training of all new test and services to include POCT
- Work closely with supervisor assisting in transition process of opening and closing of PSC and IOP accounts.
- Successfully cover all PSC and IOP sites when needed.
- Obtained blood specimens by performing venipunctures and finger sticks
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Reviewed patient orders for for accuracy and completeness
- Resolved unusual test orders by contacting client
- Validate patient insurance information
Phlebotomist L-Tech
Memorial Hermann
Houston, TX
08.2007 - 03.2013
- Interacting with hospital personnel, physicians and patients.
- Performing phlebotomy duties in timely manner to promote quality of patient care, safety and customer service.
- Collection of specimens, Labeling according to SOP
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Prepared specimens to be delivered to main lab
Education
Business Management
University of Phoenix Online
Tempe, AZ 08.2014 - 05.2015
Phlebotomy
Academy of HealthCare Professions
Houston, TX 06.1991 - 08.1991
Associate of Arts - Business
Lee College Baytown
Baytown, TX 08.1985 - 05.1988
High School Diploma -
Ross S Sterling High School
Baytown, TX 09.1982 - 05.1985
Skills
Major strengths includes; strong leadership, excellent communication skills, strong team player, attention to details and dutiful respect for compliance in all regulated environments
Lead skills include assisting supervisor with employee scheduling, staff training and managing overtime and other administrative skills
Thorough knowledge of current company practices and clear vision to accomplish organizational goals
Highly trained Lead Phlebotomist skilled in customer service and interpersonal skills
Timeline
Business Management
University of Phoenix Online
08.2014 - 05.2015
Phlebotomist L-Tech
Memorial Hermann
08.2007 - 03.2013
Phlebotomist - Group Lead
Quest Diagnostics
12.2003 - Current
Phlebotomy
Academy of HealthCare Professions
06.1991 - 08.1991
Associate of Arts - Business
Lee College Baytown
08.1985 - 05.1988
High School Diploma -
Ross S Sterling High School
09.1982 - 05.1985