Summary
Overview
Work History
Education
Skills
Timeline
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SHAKENA Hall

Phlebotomy Specialist
16431 Lazo Canyon Way Houston,Texas

Summary

Driven and compassionate healthcare professional with diverse experiences in fast paced environments. Accountable and responsible with a strong focus on patient wellness. Innovative: initiate and implement solutions to successfully improve company efficiency and patient satisfaction. Experienced at directing administrative and personal matters. Strong problem-solver with excellent time management skills

Overview

6
6
years of post-secondary education
23
23
years of professional experience

Work History

Phlebotomist - Group Lead

Quest Diagnostics
Houston, TX
12.2003 - Current
  • Responsible for daily communications of 27+ employees (verbally and via e-mails)
  • Carefully select, develop and retrain qualified staff as well as as new staff
  • Perform monthly and quarterly checklists and audits (PSC and IOP)
  • Investigate and resolve customer/client and employee concerns and complaints
  • Organized daily work based on priority.
  • Conduct training of all new test and services to include POCT
  • Work closely with supervisor assisting in transition process of opening and closing of PSC and IOP accounts.
  • Successfully cover all PSC and IOP sites when needed.
  • Obtained blood specimens by performing venipunctures and finger sticks
  • Completed proper sanitation and cleaning of equipment and work areas between patients
  • Reviewed patient orders for for accuracy and completeness
  • Resolved unusual test orders by contacting client
  • Validate patient insurance information

Phlebotomist L-Tech

Memorial Hermann
Houston, TX
08.2007 - 03.2013
  • Interacting with hospital personnel, physicians and patients.
  • Performing phlebotomy duties in timely manner to promote quality of patient care, safety and customer service.
  • Collection of specimens, Labeling according to SOP
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Prepared specimens to be delivered to main lab

Education

Business Management

University of Phoenix Online
Tempe, AZ
08.2014 - 05.2015

Phlebotomy

Academy of HealthCare Professions
Houston, TX
06.1991 - 08.1991

Associate of Arts - Business

Lee College Baytown
Baytown, TX
08.1985 - 05.1988

High School Diploma -

Ross S Sterling High School
Baytown, TX
09.1982 - 05.1985

Skills

    Major strengths includes; strong leadership, excellent communication skills, strong team player, attention to details and dutiful respect for compliance in all regulated environments

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Timeline

Business Management

University of Phoenix Online
08.2014 - 05.2015

Phlebotomist L-Tech

Memorial Hermann
08.2007 - 03.2013

Phlebotomist - Group Lead

Quest Diagnostics
12.2003 - Current

Phlebotomy

Academy of HealthCare Professions
06.1991 - 08.1991

Associate of Arts - Business

Lee College Baytown
08.1985 - 05.1988

High School Diploma -

Ross S Sterling High School
09.1982 - 05.1985

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SHAKENA HallPhlebotomy Specialist