Kristine Simpkins
Royse City,TX
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the area of hotel management, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operations Training and Development Manager
Extended Stay America- Dallas, TX
Charlotte , NC
2022.06 - 2023.08
- Managed new employee orientation training process for more than 150 GM's, Corporate associates and Franchise partners each year.
- Develops and delivered training and development programs and objectives by utilizing variety of media, IE Zoom, Teams, Knowledge anywhere..
- Composed KPI metrics to measure success of manager performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated technical training and personal development classes for staff members.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Researched and obtained relevant course materials to achieve training objectives.
- Streamlined HR efficiencies, coordinated new hire orientations and provided on-boarding and training for new employees.
- Managed new employee orientation training process for more than 150 employees 150employees each year
District Manager
Extended Stay America - Dallas, TX
Dallas , TX
2018.01 - 2022.06
- Daily operations of 12+ hotels spanning several markets.
- Present MTD reports on financial accounting, expense control, revenue and GOP% YOY
- Coordinate monthly, quarterly and yearly budget planning
- AP/AR
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Traveled to over 6 locations per week to review/ audit/ support assigned hotels and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Enforced compliance with local, state and federal regulations and company standards.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Multi-Unit General Manager
Extended Stay America - Dallas, TX
Irving , TX
2014.08 - 2018.01
- Managed overall daily operations including customer service, Employee selection, onboarding, and training process
- P&L, General edger, asset management and safety and security compliance.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement resulting in less than 3% turnover YOY.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities successfully completing and closing 1100 action plans.
- Established performance goals for employees and provided feedback on methods for reaching those milestones though a process of "START, STOP, CONTINUE".
- Successfully managed budgets and allocated resources to maximize productivity and profitability cutting expenses by 10% to budget.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
G6 Hospitality LLC / Motel 6 - Phoenix, AZ
2006.06 - 2014.06
- Managed overall daily operations of the hotel
- Temporarily assigned to an underperforming hotel to bring up to company standards
- Hotel Financial, performance and quality audits
Education
High School Diploma -
Arizona Agribusiness & Equine Center - Estrella
Paradise Valley, AZBachelor of Science - Microbiology
Grand Canyon University
Phoenix, AZBachelor of Arts - Business Management
Southern New Hampshire University
Hooksett, NH08.2026
Skills
- People management and leadership
- Budget, P&L, AR/AP, financial Analysis
- MS Office, excel, Teams
- Strong presentation skills.
- Strong Analytical Skills
- Ability to design and implement effective training and development content.
- Sales and marketing
- Revenue management
- Strategic Planning
- Financial Management
- Customer Relationship Management (CRM)
- Brand Management
- Verbal and Written Communication
- Negotiation
- Sales Techniques
- Project Management
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Operations Training and Development Manager
Extended Stay America- Dallas, TX
2022.06 - 2023.08
District Manager
Extended Stay America - Dallas, TX
2018.01 - 2022.06
Multi-Unit General Manager
Extended Stay America - Dallas, TX
2014.08 - 2018.01
General Manager
G6 Hospitality LLC / Motel 6 - Phoenix, AZ
2006.06 - 2014.06
High School Diploma -
Arizona Agribusiness & Equine Center - Estrella
Bachelor of Science - Microbiology
Grand Canyon University
Bachelor of Arts - Business Management
Southern New Hampshire University
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