Benedicta Adjei
Fredericksburg,Virginia
Summary
Proven professional with a strong background in strategic planning and workflow optimization, honed at Coffeewood Correctional Center. Excelled in building relationships and enhancing communication, achieving significant operational efficiencies. Skilled in both crisis management and interpersonal relations, consistently improving team collaboration and customer satisfaction without exceeding a 55-word limit.
Overview
12
12
years of professional experience
Work History
Officer
Coffeewood Correctional Center
09.2024 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Administrative Assistant
Assured Healthcare LLC
09.2018 - 05.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Office Assistant
The Washington Post
04.2016 - 11.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
Administrative Assistant
Garden City University
10.2012 - 08.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Afua Kobi Senior High School
Kumasi, Ghana07-2005
Skills
- Work Coordination
- Strategic Planning
- Report Preparation
- Information Verification
- Emergency Response
- Teamwork and Collaboration
- Problem-solving abilities
- Analytical Thinking
- Interpersonal Skills
- Excellent Communication
- Attention to Detail
- Relationship Building
- Multitasking Abilities
- Active Listening
- Audit reporting
- Process Analysis
- Crisis Management
- Customer Relationship Management
- Performance Management
- Business Analysis
- Workflow Optimization
- Performance Metrics
- Resource Allocation
Timeline
Officer
Coffeewood Correctional Center
09.2024 - Current
Administrative Assistant
Assured Healthcare LLC
09.2018 - 05.2024
Office Assistant
The Washington Post
04.2016 - 11.2020
Administrative Assistant
Garden City University
10.2012 - 08.2015
High School Diploma -
Afua Kobi Senior High School
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