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Desiree Johnson

Desiree Johnson

Executive Assistant
Glendale,CA

Summary

Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Diversion Investigator

Drug Enforcement Administration
Los Angeles, CA
10.2017 - Current
  • Interpret federal and state laws and regulations
  • Ability to juggle multiple cases at once; maintaining work quality and turnaround time while communicating effectively with supervisor
  • Monitors and reviews compliance audits to mitigate deficiencies and recommend corrective actions
  • Utilize internal databases to conduct background checks into possible targets
  • Write extensive reports
  • Research and analyze data
  • Conduct extensive audits of external customers to ensure compliance with law
  • Make critical decisions for operations
  • Evaluate information and develop solutions
  • Input data into internal databases
  • Communicate effectively, both orally and in writing to external/ internal customers.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Analyzed criminal complaints and identified crime patterns.
  • Collaborated with federal agencies on investigations.
  • Pursued leads, complaints and referrals to determine occurrence of criminal activities.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Kept current on all agency and state policies, rules, regulations and statutes.
  • Conducted arrests and documented relevant actions pursuant to investigation.
  • Researched criminal cases and led investigations to determine appropriate course of proceedings.
  • Tracked hours and expenses for billing purposes.
  • Secured evidentiary information to reinforce findings and original claims.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Identified labels and stored evidence properly to verify that it was safe and secure.
  • Carefully documented statements, observations and evidentiary materials.
  • Drafted and executed subpoenas, search warrants and surveillance activities.
  • Presented information at professional forums, conferences and associations.
  • Organized and executed undercover surveillance operations.
  • Conducted electronic and field investigations of drug related crimes.
  • Documented findings and prepared detailed reports.

Executive Staff Assistant

Immigration Services
Laguna Niguel, CA
06.2016 - 10.2017
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports and presentations.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created expense reports, budgets and filing systems for management team.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Facilitated training and onboarding for incoming office staff.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Took notes and dictation at meetings.
  • Screened personal and business calls and directed to appropriate party.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Wrote reports, executive summaries and newsletters.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Created and managed office systems to efficiently deal with documentation.
  • Answered high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information.
  • Handled incoming and outgoing mail, email and faxes.
  • Coordinated events and worked on ad hoc projects.

Immigration Officer

U.S. Citizenship and Immigration Services
San Bernardino, CA
05.2016 - 06.2016
  • Granted or denied complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions
  • Researched, interpreted and applied appropriate statutes, regulations, and precedent decisions to make adjudicative decisions
  • Interviewed applicants and petitioners to determine if information is accurate and genuine before granting or denying immigration benefits
  • Determined if applicants or petitioners are displaying fraudulent indicators during interview process
  • Checked documents presented by applicants for fraud
  • Conducted security checks and provide assistance to Federal law enforcement agencies to identify individuals who are ineligible for immigration benefits due to national security, public safety, or other legal grounds
  • Utilized electronic systems to provide verification of any number of established data points to make adjudicative decisions, determine appropriate level of adjudicative review, and update databases with appropriate information and decisions
  • Implemented, coordinated, and oversaw a variety of management programs impacting the organization’s activities
  • Developed and evaluated policies in assigned areas of responsibility
  • Draft responses to requests for information, and writing brief, informative or routine reports
  • Provided technical assistance and support to management in a variety of matters relating to planning activities
  • Developed, implemented, and monitor management information systems
  • Prepared and provided briefings and presentations on analytical findings and recommendations
  • Developed new and recommended changes to existing issuance and directives
  • Conducted security checks on individuals applying for immigration benefits and provide assistance to federal law enforcement agencies to identify individuals who are ineligible for immigration benefits due to national security, public safety, or other legal grounds
  • Utilized systems such as ADIS, TECS, CIS, NFTS,PCQS, and DOS's passport database to check background, gain information, and assist applicants applying for immigration benefits.

Management and Program Analyst

DHS
Los Angeles, CA
04.2015 - 05.2016
  • Work in call center setting, answering high volume of calls, transferred information from calls to internal programs
  • Provide resolutions to customers' issues
  • Develop solutions
  • Communicate and understand customer issues
  • Transfer data provided directly from customers
  • Create spreadsheets with large numbers of figures without mistakes
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Perform regular backups to ensure data preservation
  • Sort and organize paperwork after entering data to ensure it is not lost
  • Handle a high volume of incoming phone calls
  • Provided customer service to external and internal customers
  • Communicated via email and telephone
  • Heavy data entry in company CRM software
  • Maintaining and updating spreadsheets using MS Excel
  • File management, organization and clerical support
  • Maintain office documents using Microsoft Word, Excel and Outlook
  • Perform other tasks and functions as assigned to provide support to other team members and internal departments
  • Maintained schedules of management
  • Set up internal and external meetings and prepare corresponding agendas
  • Organize travel itineraries and submit corresponding expense reports
  • Handle phones and email, forwarding according to importance
  • Heavy calendar management, prioritizing according to manager preference
  • Compose and send out various correspondence and mail
  • Oversee confidential documents and contact information in company archives
  • Assist in training and onboarding of new administrative staff
  • Assist with additional projects as assigned
  • Maintain schedules of executive management
  • Conduct inventory of supplies and place orders
  • Organized meetings and conferences
  • Presented specific, pre-determined information at meetings, conferences, or seminars as a representative of a work or academic group
  • Developed and evaluated policies
  • Provided technical assistance and support to management in a variety of matters relating to planning activities
  • Developed, implemented, and monitored management information systems
  • Prepared and provided briefings and presentations on analytical findings and recommendations
  • Wrote non-technical reports, draft responses to requests for information and writing brief and informative routine reports
  • Met deadlines of projects
  • Skilled in compiling readily available data from prescribed sources, recognizing and correcting obvious discrepancies and data omissions.

Supervisory Transportation Security Officer

Department Of Homeland Security
Los Angeles, CA
07.2014 - 04.2015
  • Work in Call Center Environment 50% of time
  • Supervised contractors in administrative roles and customer service roles
  • Ensure time sheets were correct for large entity of individuals
  • Oversaw the administrative operations of the office including, but not limited to: budget, accounting and finance, procurement, human resources, information technology, property management, security, and health and safety;
  • Prepared and provide briefings and presentations on analytical findings and recommendations
  • Served as the primary point of administrative support for a variety officials within the agency
  • Communicate and understand customer issues
  • Transfer data provided directly from customers to internal software
  • Create spreadsheets with large numbers of figures without mistakes
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Developed internal administrative policies and procedures, coordinating and monitoring transactions, ensuring deadlines are met, preparing a variety of reports, analyzing trends, and making recommendations to problem resolution;
  • Controlled schedules, responding to and coordinating correspondence, tracking and following up on project deadlines, arranging for briefing materials, and organizing meetings and conferences
  • Communicated with employees and managerial staff orally to assist in identifying issues and concerns and to find alternative methods to efficiently make the process work
  • Drafting responses to requests for information, and writing brief, informative or routine reports
  • Maintained weekly activity calendar of airport issues for Scheduling Officer and generate action plans
  • Maintain leave calendars for managers and staff
  • Maintain the departments’ email inbox, respond for manager ensuring factual answers
  • Schedule the Department’s meeting, reschedule when mtg
  • Conflict with Manager’s schedule
  • Communicated with employees and managerial staff orally and in writing
  • Worked independently or in a team-environment on multiple projects requiring time-management, analytical and record- keeping skills
  • Conducted periodic administrative and operational audits and evaluates and communicates findings to management
  • Managed special projects from inception to completion
  • Gathered information and data to interpret and draw appropriate conclusions from varied, complex and sometimes- conflicting data
  • Maintained various databases and applications to collect, track and analyze information
  • Heavy data entry in company CRM software
  • Maintaining and updating spreadsheets using MS Excel
  • File management, organization and clerical support
  • Maintain office documents using Microsoft Word, Excel and Outlook
  • Perform other tasks and functions as assigned to provide support to other team members and internal departments

Program Assistant

Of Homeland Security
Los Angeles, CA
09.2006 - 07.2014
  • Work in call center setting (50%), answering high volume of calls, transferred information
  • Set up internal and external meetings and prepare corresponding agendas
  • Organize travel itineraries and submit corresponding expense reports
  • Handle phones and email, forwarding according to importance
  • Heavy calendar management, prioritizing according to manager preference
  • Compose and send out various correspondence and mail
  • Oversee confidential documents and contact information in company archives
  • Assist in training and onboarding of new administrative staff
  • Assist with additional projects as assigned
  • Maintain schedules of executive management
  • Conduct inventory of supplies and place orders
  • Distributes all incoming and outgoing mail to the executive office
  • Organized conferences and meetings
  • Maintain files and records for both the executive office and other departments
  • Answers correspondence independently as assigned
  • Communicate and understand customer issues
  • Create spreadsheets with large numbers of figures without mistakes
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Set up team meetings and coordinate which team is assigned tasks and set deadlines for the tasks to be completed
  • Manage meeting logistics: organize meetings & send invites for all meetings, conduct follow-up, maintain records/notes of every meeting
  • Attends Executive Board meetings and takes minutes
  • Coordinate the implementation of new office policies and systems and write policy and internal procedural guidance after clarifying applicability of past practice, emerging guidance, and established policies and procedures
  • Maintain the departments’ email inbox, respond for manager ensuring factual answers
  • Communicate with employees and managerial staff orally to assist in identifying issues and concerns and to find alternative methods to efficiently make the process work
  • Mentor and train contractors on entering leave, shift adjustments, training scheduled into the compensation and pay system
  • Work on and with other individuals on a team to identify problems
  • Draft responses to requests for information, and writing brief, informative or routine reports
  • Heavy data entry in company CRM software
  • Maintaining and updating spreadsheets using MS Excel
  • File management, organization and clerical support
  • Maintain office documents using Microsoft Word, Excel and Outlook
  • Perform other tasks and functions as assigned to provide support to other team members and internal departments
  • Work independently or in a team-environment on multiple projects requiring time-management, analytical and record- keeping skills
  • Conduct periodic administrative and operational audits and evaluates and communicates findings to management
  • Manage special projects from inception to completion and provide regular updates on progress
  • Responsible for gathering of information and data to interpret and draw appropriate conclusions from varied, complex and sometimes-conflicting data
  • Maintain various databases and applications to collect, track and analyze information
  • Collecting data from multiple sources, databases and legal documents
  • Collaborate with timekeepers and terminal managers to resolve any outstanding payroll anomalies.

Front Desk Agent

Sheraton Pasadena Hotel
Pasadena, CA
12.2006 - 06.2008
  • Welcoming and greeting guests
  • Checking in guests
  • Accept payment for guests accounts both at the time of registration and at checkout
  • Maintain a house bank and make a deposit and accurate reports of receipts daily
  • Cash checks and exchange currency for guests
  • Accurately handle cash transactions and balance a cash drawer to the given amount
  • Acknowledge rewards members and returning guests
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Review current days arrival reports
  • Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment
  • Attend all scheduled training, departmental and hotel meetings
  • Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others
  • Ensure all privacy and security protocols are followed as well as departmental and company procedures
  • Answer all calls promptly correctly transfer all calls to appropriate departments
  • Confer and cooperate with other departments to ensure coordination of guest needs
  • Logging of all guest requests and room defects in the appropriate system
  • Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction
  • Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions
  • Maintain an extensive knowledge of the hotel, its services, and facilities
  • Along with a general knowledge of the city where the hotel is located and its attractions
  • Maintain lobby cleanliness and organization
  • Assist in booking reservations
  • Follow all company and safety and security policies and procedures
  • Report maintenance problems, safety hazards, accidents, or injuries
  • Assist with handling mail, packages, facsimiles, and guest items
  • All other duties assigned by manager or supervisor
  • Maintain the appearance of the front desk area, lobby
  • Monitor lobby activity and maintain access control
  • Provide concierge services
  • Complete Daily Activity Report
  • Answer and direct incoming phone calls
  • Address guest concerns and questions

Education

Bachelor of Science - Criminal Justice

University of Phoenix
01.2018 - Current

Diploma -

Ingelwood High School
Inglewood, CA
09.2001 - 06.2005

Skills

Microsoft Excelundefined

Software

Microsoft Office

G Suite

Concord

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Bachelor of Science - Criminal Justice

University of Phoenix
01.2018 - Current

Diversion Investigator

Drug Enforcement Administration
10.2017 - Current

Executive Staff Assistant

Immigration Services
06.2016 - 10.2017

Immigration Officer

U.S. Citizenship and Immigration Services
05.2016 - 06.2016

Management and Program Analyst

DHS
04.2015 - 05.2016

Supervisory Transportation Security Officer

Department Of Homeland Security
07.2014 - 04.2015

Front Desk Agent

Sheraton Pasadena Hotel
12.2006 - 06.2008

Program Assistant

Of Homeland Security
09.2006 - 07.2014

Diploma -

Ingelwood High School
09.2001 - 06.2005

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Desiree JohnsonExecutive Assistant