Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherreese Mitchell

Grayslake,IL

Summary

A team player who enjoys special projects to build and reinforce ongoing comradery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Insurance Verifier

Advocate Condell Medical Center
2022.01 - Current
  • Review all insurance registrations, verify coverage and eligibility
  • Obtain authorizations for patient services
  • Notify physicians, Care coordinators and Utilization management when insurance coverage is terminated, limited or pended for medical review
  • Consult with patient and provide payment options established in hospital policy
  • Contact patients to negotiate acceptable method of payment on patient portion, co-pays and deductible
  • Ensure that pre-registration and registration is accurate.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Team Lead/Patient Accounts Specialist

Lifeline Vascular Care
2016.08 - 2021.12
  • Create and review auditing reports ensuring teammates are following SOP’s
  • Submit accounts receivable reports and discuss any concerns with clients
  • Identify trends for any improvements in client’s account receivables
  • Resolution of credits for both insurance and patients
  • Provide monthly account receivable financial reports to clients
  • Maintain aging A/R within benchmarks for insurance balances on patient accounts
  • Provide support and training to teammates
  • Work directly with manager in creating process improvements and training instructions
  • Plan team events, community service outings and department events
  • Recognize teammates and their accomplishments via appreciation events and awards monthly
  • Review and adjust teammates punch times
  • Assist in other departments as needed.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Denial Reimbursement Analyst

H I S
2014.12 - 2016.07
  • Work closely with clients on accounts receivable issues
  • Identify trends in client’s account receivables
  • Provide recommendations on how to reduce denials
  • Reconcile outstanding insurance balances on patient accounts
  • Assist Cash Posting and Coding departments with payment and coding issues
  • Team lead in creating best practices, process improvements, and training instructions.
  • Conducted audits of patient accounts to identify errors or inconsistencies that could impact timely reimbursements.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Collector

Hawthorn Surgery Center
2004.10 - 2014.09
  • Ensure prompt payment and accurate billing from insurance payors and patients
  • Credit balance resolution analyst for both insurance payors and patient accounts
  • Post payments in patient accounting system
  • Resolve insurance payor contract disputes working with contract negotiator
  • Negotiate adjusted payments for non-contracted insurance payors
  • Work with different corporate departments identifying trends and issues with accounts receivables
  • Reconcile any billing or coding issues with Revenue Cycle team
  • Provide coverage for scheduling and patient check-in for surgery.
  • Maintained high volume of calls and met demands of busy and productive group.

Education

Certified Nursing Assistant -

College of Lake County
Grayslake, IL
08.2010

AAB Degree - Business Management

Olivet Nazarene University
Bourbonnais, IL
01.2008

Skills

  • NextGen billing system
  • Centricity medical billing system
  • CareTracker medical billing system
  • Citrix patient medical billing system
  • Microsoft Windows programs
  • Peachtree
  • QuickBooks
  • Types 35-40wpm
  • 15,000 keystroke 10 key
  • 8,000 keystroke Data entry
  • Payment Scheduling and Collection
  • Electronic Recordkeeping
  • Referral Verification

Timeline

Insurance Verifier

Advocate Condell Medical Center
2022.01 - Current

Team Lead/Patient Accounts Specialist

Lifeline Vascular Care
2016.08 - 2021.12

Denial Reimbursement Analyst

H I S
2014.12 - 2016.07

Collector

Hawthorn Surgery Center
2004.10 - 2014.09

Certified Nursing Assistant -

College of Lake County

AAB Degree - Business Management

Olivet Nazarene University
Cherreese Mitchell