Cherreese Mitchell
Grayslake,IL
Summary
A team player who enjoys special projects to build and reinforce ongoing comradery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Insurance Verifier
Advocate Condell Medical Center
01.2022 - Current
- Review all insurance registrations, verify coverage and eligibility
- Obtain authorizations for patient services
- Notify physicians, Care coordinators and Utilization management when insurance coverage is terminated, limited or pended for medical review
- Consult with patient and provide payment options established in hospital policy
- Contact patients to negotiate acceptable method of payment on patient portion, co-pays and deductible
- Ensure that pre-registration and registration is accurate.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Team Lead/Patient Accounts Specialist
Lifeline Vascular Care
08.2016 - 12.2021
- Create and review auditing reports ensuring teammates are following SOP’s
- Submit accounts receivable reports and discuss any concerns with clients
- Identify trends for any improvements in client’s account receivables
- Resolution of credits for both insurance and patients
- Provide monthly account receivable financial reports to clients
- Maintain aging A/R within benchmarks for insurance balances on patient accounts
- Provide support and training to teammates
- Work directly with manager in creating process improvements and training instructions
- Plan team events, community service outings and department events
- Recognize teammates and their accomplishments via appreciation events and awards monthly
- Review and adjust teammates punch times
- Assist in other departments as needed.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Denial Reimbursement Analyst
H I S
12.2014 - 07.2016
- Work closely with clients on accounts receivable issues
- Identify trends in client’s account receivables
- Provide recommendations on how to reduce denials
- Reconcile outstanding insurance balances on patient accounts
- Assist Cash Posting and Coding departments with payment and coding issues
- Team lead in creating best practices, process improvements, and training instructions.
- Conducted audits of patient accounts to identify errors or inconsistencies that could impact timely reimbursements.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Collector
Hawthorn Surgery Center
10.2004 - 09.2014
- Ensure prompt payment and accurate billing from insurance payors and patients
- Credit balance resolution analyst for both insurance payors and patient accounts
- Post payments in patient accounting system
- Resolve insurance payor contract disputes working with contract negotiator
- Negotiate adjusted payments for non-contracted insurance payors
- Work with different corporate departments identifying trends and issues with accounts receivables
- Reconcile any billing or coding issues with Revenue Cycle team
- Provide coverage for scheduling and patient check-in for surgery.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Certified Nursing Assistant -
College of Lake County
Grayslake, IL08.2010
AAB Degree - Business Management
Olivet Nazarene University
Bourbonnais, IL01.2008
Skills
- NextGen billing system
- Centricity medical billing system
- CareTracker medical billing system
- Citrix patient medical billing system
- Microsoft Windows programs
- Peachtree
- QuickBooks
- Types 35-40wpm
- 15,000 keystroke 10 key
- 8,000 keystroke Data entry
- Payment Scheduling and Collection
- Electronic Recordkeeping
- Referral Verification
Timeline
Insurance Verifier
Advocate Condell Medical Center
01.2022 - Current
Team Lead/Patient Accounts Specialist
Lifeline Vascular Care
08.2016 - 12.2021
Denial Reimbursement Analyst
H I S
12.2014 - 07.2016
Collector
Hawthorn Surgery Center
10.2004 - 09.2014
Certified Nursing Assistant -
College of Lake County
AAB Degree - Business Management
Olivet Nazarene University
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