Tina Defelice
Sacramento,CA
Summary
Self-motivated and recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.
Overview
11
11
years of professional experience
Work History
Order Processor/Order Fulfillment
Grateful Bread
Sacramento, CA
01.2021 - Current
- Informed customers of shipping dates and tracking and order information.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
Server
Binchoyaki
Sacramento, CA
01.2017 - 01.2020
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Deli Clerk/Prep
Sacramento Natural Foods Co OP
Sacramento, CA
01.2016 - 01.2018
- Able to accommodate a clientele with very specific dietary food needs and restrictions
- Working as part of a large team to get all tasks and duties done in a timely and professional manner
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bartender/Server
Punchline Comedy Club
Sacramento, CA
01.2013 - 01.2017
- Assisting guests in an extremely high volume and fast paced environment with exceptional, friendly and fast service
- Setting up and breaking down showroom in a timely, organized and particular manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server/Host
Lou’s Sushi
Sacramento, CA
01.2014 - 01.2016
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Having extensive knowledge on sake and Japanese cuisine
- Staying organized and assisting my team to make sure the dining experience was highly enjoyable for the guests.
Skills
- Product Recommendations
- Assisting Customers
- Merchandising Skills
- Cleaning and Sanitizing
- Customer Service-Focused
- Willingness to Learn
- Loading and Unloading Procedures
- Grocery Products Knowledge
- Heavy Lifting
- Opening and Closing Procedures
References
References Ross Messier (Sacramento Natural Foods Co Op. Manager) 916- 455-2667 Lauren Egstad (Punchline. GM) 916-925-5500 Lou Valintene (South Paw Sushi. Owner) 916-550-2600 Craig Takahara (Binchoyaki. Owner) 916-469-9448 Ryan H. (Grateful Bread. Manager) 916-487-9179
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Order Processor/Order Fulfillment
Grateful Bread
01.2021 - Current
Server
Binchoyaki
01.2017 - 01.2020
Deli Clerk/Prep
Sacramento Natural Foods Co OP
01.2016 - 01.2018
Server/Host
Lou’s Sushi
01.2014 - 01.2016
Bartender/Server
Punchline Comedy Club
01.2013 - 01.2017
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