Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Gardening
Timeline
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Sandra Propst

Port St Lucie,FLORIDA

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Dependable Shift lead effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

Walgreens Boots Alliance
Port Saint Lucie, FL
10.2018 - Current
  • Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Collect co-payments or full payments from patients.
  • Solve patient problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintain proper drug storage procedures, registries, and records for controlled drugs.
  • Calculate dosage, fill prescriptions and prepare prescription labels with absolute accuracy.
  • Enter and process patients' prescriptions into internal system.
  • Review and verify customer information and insurance provider information.
  • Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Verify patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolve non-routine issues like third-party billing, computer system and customer service issues.
  • Answer incoming phone calls and address questions from customers and healthcare providers.
  • Coordinate with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Shift Leader

Walgreens Boots Alliance
Port Saint Lucie, FL
02.2015 - Current
  • Train and evaluate team member skills and knowledge regularly, delegate tasks and responsibilities based on their abilities.
  • Deliver superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepare shift summary reports for supervisor and communicate regularly on goals and progress.
  • Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
  • Communicate company messages to team through daily recorded five minute meetings .
  • Enforce company policies and regulations with employees.
  • Regulate pricing, inventory count and supply during shift hours.
  • Control resources and assets for department activities to comply with industry standards and government regulations re: keeping track of perishable items such as foods, vitamins, medications, cosmetics.
  • Key holder responsible for day to day operations such as opening and closing of store, securing all areas for safety and compliance, handling and reconciling cash assets.

Supervisor

JCPenney
Jensen Beach, FL
02.2011 - 01.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Maintained compliance with company policies, objectives and communication goals.
  • Handled customer complaints, resolved issues .
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team through weekly sales meetings.

Customer Service Associate

JCPenney
Jensen Beach, FL
11.2008 - 01.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

Associate of Arts -

University of Maryland - Baltimore County
Baltimore, MD

High School Diploma -

Westminster High School
Westminster, MD
05.1983

Skills

  • Time Management
  • Critical Thinking
  • Data Analysis
  • Process Implementation
  • Decision Making
  • Health Information Systems

Accomplishments

    Employee Engagement Award for Area of South Florida 2019

Certification

  • Registered Pharmacy Technician state of Florida License #84132

Gardening

Passionate about learning in home hydroponic vegetable gardening and teaching those skills to others to duplicate in their own homes

Timeline

Registered Pharmacy Technician

Walgreens Boots Alliance
10.2018 - Current

Shift Leader

Walgreens Boots Alliance
02.2015 - Current

Supervisor

JCPenney
02.2011 - 01.2015

Customer Service Associate

JCPenney
11.2008 - 01.2011

Associate of Arts -

University of Maryland - Baltimore County

High School Diploma -

Westminster High School

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Sandra Propst