Angelina Edmonds
Alexandria,VA
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Seeking to transition to a new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Reston Hospital Center
02.2025 - 11.2025
- Managed patient scheduling and appointment confirmations for optimal service flow.
- Assisted with front desk operations, ensuring seamless patient check-in and check-out processes.
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Processed payments and maintained accurate billing records to support financial operations.
- Maintained organized patient files and confidential information in compliance with regulations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Receptionist
Kyss Med Spa
08.2024 - 02.2025
- Managed patient scheduling and appointment confirmations for optimal service flow.
- Assisted with front desk operations, ensuring seamless patient check-in and check-out processes.
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Processed payments and maintained accurate billing records to support financial operations.
- Maintained organized patient files and confidential information in compliance with regulations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Manager
Great Harvest Bread Co.
12.2022 - 08.2024
- Oversaw daily operations to ensure high-quality product standards and consistent service delivery.
- Trained and mentored team members on baking techniques and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to enhance productivity while maintaining labor cost efficiency.
- Ensured compliance with health regulations and safety standards in food preparation areas.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Gerneral
Eastern Oklahoma State College
McAlester, OK08-2022
GED -
McAlester High School
McAlester, OK05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Office organization
- Administrative skills
- Initiative-taking
- Staff management
Timeline
Front Desk Receptionist
Reston Hospital Center
02.2025 - 11.2025
Front Desk Receptionist
Kyss Med Spa
08.2024 - 02.2025
Manager
Great Harvest Bread Co.
12.2022 - 08.2024
No Degree - Gerneral
Eastern Oklahoma State College
GED -
McAlester High School