Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Hi, I’m
Kiera O'Neal
Kennesaw,GA
Summary
Overview
4
years of professional experience
Work History
GodxxComplex
Retail Sales Associate
10.2024 - Current
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Introduced them to the clothing brand and giving them the meaning behind the name and what the brand stands for.
Cheesecake Factory Inc
Server
09.2022 - 10.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Cultivated warm relationships with regular customers.
Main Event
Server /Party Host
01.2022 - 05.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Penn Foster CollegeScottsdale, AZ
High School Diploma
07-2021
University Overview
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Retail sales
- Customer engagement
- Product knowledge
- Relationship building
- Sales expertise
- Trend awareness
Timeline
Retail Sales Associate
GodxxComplex
10.2024 - Current
Server
Cheesecake Factory Inc
09.2022 - 10.2024
Server /Party Host
Main Event
01.2022 - 05.2023
Penn Foster College
High School Diploma
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