Jasmine Robinson
Pensacola,FL
Summary
Dedicated [Job Title] with more than [Number] years in retail and customer service. Possessing second-to-none commitment to customer service. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Results-oriented [Job Title] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. [Job Title] with expertise in customer service and sales growth. Offering [Number] years managing employees and providing extensive sales, negotiation and customer service training. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in [Type] industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
17
17
years of professional experience
Work History
Electronics Technician
Walmart
Pensacola, FL
11.2022 - 01.2024
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service
Iqor
Pensacola, FL
07.2010 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Ordered supplies as needed for the kitchen.
Cook/Prep Dishwasher
dwarf chicken stand
Pensacola, FL
01.2011 - 03.2023
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Daycare Teacher
AVONDALE HOUSE
Pensacola, FL
12.2006 - 07.2009
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Developed lesson plans and activities to engage children in learning.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Planned field trips to local parks and museums to enhance classroom curriculum.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
Education
High school diploma -
Pensacola High School
08.2008
Skills
- Sales
- Customer Service
- Account Updating
- Product Knowledge
- Inbound and Outbound Calling
- Report Generation
- Complaint Resolution
- Data Collection
- Sales Expertise
- Research
Assessments
Customer focus & orientation, Familiar, 09/01/21
Affiliations
- Coach mom
Timeline
Electronics Technician
Walmart
11.2022 - 01.2024
Cook/Prep Dishwasher
dwarf chicken stand
01.2011 - 03.2023
Customer Service
Iqor
07.2010 - 08.2023
Daycare Teacher
AVONDALE HOUSE
12.2006 - 07.2009
High school diploma -
Pensacola High School