Michael Cole
Orange,TX
Summary
- Skilled in TIERS and effective communication, I leveraged these abilities at Texas Health and Human Services to enhance client satisfaction and streamline eligibility processes. My leadership in project management at Kohl Media Solutions significantly boosted client engagement, showcasing my ability to blend technical expertise with interpersonal skills for impactful results.
- Personable and detail-oriented with strong aptitude for problem-solving and client support. Possesses foundational knowledge in project management and regulatory compliance, along with proficiency in data analysis and reporting. Capable of optimizing processes and enhancing operational efficiency for impactful outcomes.
- Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
- Experienced with project management, regulatory compliance, and team leadership. Utilizes expertise in strategic planning to deliver successful outcomes. Track record of overseeing complex construction projects efficiently.
- Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
- Offering energetic and dedicated approach, eager to learn and develop in dynamic environment. Brings foundational understanding of project management principles and regulatory frameworks. Ready to use and develop organizational and analytical skills in Texas Works Advisor III role.
- Professional Works Advisor with proven track record of guiding projects to successful completion. Skilled in project management, stakeholder communication, and resource allocation. Strong focus on team collaboration and achieving results. Adaptable and reliable with sharp eye for detail and proactive approach to problem-solving.
Overview
16
16
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Services
12.2023 - Current
- SNAP, Medicaid and MEPD trained
- Eligibility Determination: Assessed eligibility for Food Stamps, Medicaid Programs, and Medicaid for Elderly and People with Disabilities (MEPD). Conducted interviews to determine or verify new and ongoing program eligibility. Explained program benefits, rights to appeal, and fair hearing procedures to clients, families, and authorized representatives. Certified program eligibility and managed benefits, including overpayments, adjustments, and benefit restorations. Ensured accurate and confidential documentation of case records.
- Client Communication & Case Management: Maintained effective communication with clients and authorized representatives, providing status updates and changes. Ensured all client interactions adhered to HIPAA, state, and federal confidentiality policies. Processed client benefits and eligibility changes, including documenting case updates and communicating resolutions to clients.
- Social Services Expertise: Utilized experience in social services, financial eligibility determination, and investigative work to apply state and federal guidelines, regulations, and policies. Demonstrated proficiency in using software applications such as TIERS, Data Broker, and SOLQ. Conducted individual needs assessments and applied knowledge of community welfare resources.
- Client Relations & Issue Resolution: Acted as a point of contact for addressing client complaints, performing comprehensive case inquiries, implementing necessary corrections, and ensuring customer satisfaction. Excelled in gathering and evaluating sensitive client information, resolving discrepancies, and managing complex case resolutions within deadlines
- Team Support & Leadership: Supported supervisor and Worker III in handling client complaints and feedback. Managed additional duties as Regional Newsletter Editor, leading a committee of four to ensure the timely creation and distribution of a quarterly regional newsletter. Acted as the backup lead for Regional Change Champions, supporting the scheduling and coordination of monthly meetings.
- Administrative & Organizational Skills: Aided in updating the Region V AES Loop SharePoint and performed other administrative duties as required. Demonstrated strong time management, prioritization, and organizational skills while
- Professional Development: Continuously enhanced interviewing techniques, improved client communication strategies, and ensured compliance with policies and deadlines while supporting organizational goals.
Texas Works Advisor I
Texas Health and Human Service Commission
12.2022 - 12.2023
- Eligibility Determination: Completed training and certification in SNAP and Medicaid programs, including successful completion of BST for both programs. Responsible for determining eligibility for Food Stamps and Medicaid by conducting client interviews, gathering and documenting required information, verifying case data, and calculating benefits.
- Client Communication: Explained program benefits, requirements, and eligibility criteria to clients. Provided clear instructions on how to access services and ensured clients understood their rights and responsibilities.
- System Utilization & Policy Adherence: Gained proficiency in using data broker systems and SOLQ to verify client information and support eligibility determinations. Focused on deepening knowledge of state and federal policies and regulations to ensure compliance and provide accurate assistance.
- Ongoing Service Review: Regularly reviewed client eligibility for ongoing services, ensuring that all data and case information remained up-to-date and aligned with program requirements.
- Professional Development: Actively worked to enhance performance through continuous learning and by applying a comprehensive understanding of program policies to assist clients effectively.
- Additional Responsibilities: Assisted with other tasks and duties as assigned by management to support team operations and ensure service delivery goals are met.
Owner
Kohl Media Solutions
11.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Enhanced user experience by designing responsive and visually appealing websites for various clients.
- Managed multiple website projects simultaneously while adhering to deadlines and maintaining a high level of quality workmanship.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Designed landing pages that effectively conveyed brand messaging and promoted conversion goals, increasing lead generation potential.
- Maintained clear communication with clients throughout the design process, fostering strong relationships built on trust and transparency.
- Oversaw Internet project planning, scheduling, statistics generation and security.
- Stayed current on industry trends and emerging technologies, incorporating new design techniques that enhanced the overall effectiveness of client''s online presence.
Inclusion Aide
LIttle Cypress - Mauriceville CISD
08.2008 - 08.2015
- Collaborated with teachers to modify lesson plans, ensuring accessibility for all students.
- Promoted social-emotional development through group activities and individual mentoring sessions tailored to each student''s unique needs.
- Implemented behavior management plans to maintain a positive classroom atmosphere for all learners.
- Empowered students with disabilities by teaching self-advocacy skills and fostering independence within the classroom setting.
- Monitored student progress, offering guidance and feedback for continuous improvement.
- Documented necessary accommodations as well as updated IEPs accordingly.
- Developed strong rapport with students, fostering a safe and supportive learning environment.
- Assisted in developing instructional goals based on each student''s unique strengths and challenges.
- Provided one-on-one support for students with special needs, enabling them to fully participate in classroom activities.
Education
No Degree - History
University of Illinois At Springfield
Springfield, ILSkills
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Microsoft office
- Data entry
- Interviewing
- Appointment scheduling
- Documentation and reporting
- Record keeping
- Knowledgeable in TIERS, EWMS, SOLQ, Data Broker
Timeline
Texas Works Advisor II
Texas Health and Human Services
12.2023 - Current
Texas Works Advisor I
Texas Health and Human Service Commission
12.2022 - 12.2023
Owner
Kohl Media Solutions
11.2016 - Current
Inclusion Aide
LIttle Cypress - Mauriceville CISD
08.2008 - 08.2015
No Degree - History
University of Illinois At Springfield
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Brenda F. CalvinBrenda F. Calvin
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission
Liga Praulina PhillipsLiga Praulina Phillips
Manager III at Texas Health and Human Services CommissionManager III at Texas Health and Human Services Commission
Latesha BarnesLatesha Barnes
Regional Network Systems Specialist at State Of Texas - Health And Human Services CommissionRegional Network Systems Specialist at State Of Texas - Health And Human Services Commission
Brandon GerraldBrandon Gerrald
Process Operator at Pelican PowerProcess Operator at Pelican Power